ChurnZero

DECEMBER 21, 2022

There’s a sign they have at French railroad crossings where it says ‘un train peut en cacher un ature.’ Get Dave’s rapid-fire takes on whether startups should track customer lifetime value, if time to value is actually worth monitoring, how to comp both sales and CS on expansion, and much more.

SaaS 98

SaaS Benchmark Metrics Consulting 98

Nicereply

NOVEMBER 27, 2023

The Impact of CSAT on Company Revenue and Growth The link between customer satisfaction and financial performance is well-established. According to a study by Harvard Business Review , even a modest increase in customer satisfaction can result in a significant uptick in revenue. 4 and 5 on a 1-5 scale).

Metrics 59

Metrics Surveys Analytics Feedback 59

AWS Machine Learning

MARCH 28, 2024

With the advancements being made with LLMs like the Mixtral-8x7B Instruct , derivative of architectures such as the mixture of experts (MoE) , customers are continuously looking for ways to improve the performance and accuracy of generative AI applications while allowing them to effectively use a wider range of closed and open source models.

Telecommunications 111

Telecommunications Healthcare Transportation Accountability 111

ShepHyken

MAY 7, 2021

Here’s how the solution looks when integrated on a website. . Now that we’ve established the case for using live chat for implementing personalized CX, here are some proven ways of using live chat to improve customer en gagement and satisfaction. . Why personalized CX matters in the 21st century.

Personalization 213

Personalization Customer Experience Chatbots Metrics 213

ShepHyken

MAY 7, 2021

Here’s how the solution looks when integrated on a website. . Now that we’ve established the case for using live chat for implementing personalized CX, here are some proven ways of using live chat to improve customer en gagement and satisfaction. . Why personalized CX matters in the 21st century.

Personalization 168

Personalization Customer Experience Chatbots Metrics 168

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. Different solution providers offer different VoIP features; some could be very limited while others can have advanced capabilities. Smart call routing. Call recording.

voip 52

voip CRM Interactive Voice Response Sales 52

JustCall

NOVEMBER 23, 2022

Think of it as an additional channel to augment comprehensive sales and customer service strategies. Cloud-based business phone systems have made sending and receiving text messages much cheaper than what they used to cost, which increases the return on investment significantly. SMS Marketing in Action: Practical Use Cases.

Marketing 52

Marketing Advertising Surveys Personalization 52