TechSee

MAY 24, 2021

While the increasing demand for 24/7 monitoring service means that professionally installed products are expected to remain the largest installation type, the DIY (Do-it-yourself) segment is expected to experience the highest growth rate during the forecast period. . billion by 2025. Enter Visual Assistance. What is Visual Assistance?

Upselling 124

Upselling Self service Wireless Contact Center 124

ShepHyken

MARCH 31, 2023

Search TikTok or YouTube for “customer service,” and you get a stream of customer service reps recording themselves being screamed at or otherwise abused. You’ll also find funny videos of customer service reps blowing off steam in creative ways. That immediately sets the interaction off on a bad foot.

Customer Service 167

Customer Service Chatbots Surveys Personalization 167

TechSee

JANUARY 28, 2020

Though final numbers are still coming in, experts predicted consumer electronics sales — everything from coffee machines to video games, wearables and more — would exceed $400 billion in 2019. In Q4 2019 research, data showed 41 percent of consumers returned a nondefective electronic product within a 12-month period.

Wireless 136

Wireless Self service Sales Chatbots 136

3CLogic

DECEMBER 10, 2021

Today’s customers have a bevy of choices for nearly every type of product or service. It seems reasonable to assume customers who are satisfied with a product or service will buy again, but that isn’t always the case. Leads To Future Sales. A great customer experience, on the other hand, all but assures that customers will return.

Contact Center 52

Contact Center Coaching Analytics Customer centricity 52

AWS Machine Learning

AUGUST 15, 2023

Digital assets are vital visual representations of products, services, culture, and brand identity for businesses in an increasingly digital world. According to a study, by 2021, videos already make up 81% of all consumer internet traffic. Enable intelligent video search using a RAG approach with LLMs and LangChain.

Chatbots 74

Chatbots Enterprise Accountability Best practices 74

AWS Machine Learning

SEPTEMBER 6, 2023

These foundation models perform very well with generative tasks, such as text generation, summarization, question answering, image and video generation, and more, because of their large size and also because they are trained on several large datasets and hundreds of tasks.

Advertising 100

Advertising Coaching Benchmark Education 100

Liveops

JANUARY 25, 2019

To help organizations navigate the big, wide world of CX technology, we’ve assembled a massive list of top products and tools for customer service, communication, behavior tracking, insights, and more. Learn more: spark.adobe.com/make/explainer-video-maker. Take potential customers on personalized tours of your products and services.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82