COPC
DECEMBER 23, 2022
High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall success. Below we address specific ways to ensure your culture, strategy and behaviors link employee engagement to your organization’s overall success. .
Outsource Consultants
MARCH 27, 2024
As Women’s History Month comes to a close, Outsource Consultants wants to celebrate the incredible women leading the call center industry. Women have always been a driving force behind call center excellence, ( 71% of global employees are women ) — but this representation has not scaled as quickly at the ownership level.
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Beyond Philosophy
MAY 25, 2016
Now, Verizon is learning firsthand the cost of not having a strong culture of employee engagement—in actual dollars and sense. Unable to reach a compromise for the outsourcing and transfer of their jobs , employees from all parts of the organization walked off the job last month. with the help of a federal mediator.
BlueOcean
OCTOBER 23, 2023
With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. Describe your employee engagement strategies and measurement processes. We hope this makes your RFP process a little smoother!
BlueOcean
JANUARY 20, 2023
If you’re faced with the decision to find a new customer care outsourcer in the post-pandemic era, now’s the time to dive in. Agent Engagement What is your annual agent attrition rate companywide (list both voluntary and involuntary turnover numbers)? Describe your employee engagement strategies and measurement processes.
BlueOcean
MAY 5, 2023
We’ve said it before and we’re not afraid to repeat it until the cows come home: using a boilerplate RFP in the process to find a new customer care outsourcer is a quick road to failure. In addition to asking smart questions about attrition , be sure to dig into their employee engagement and retention initiatives.
CSM Magazine
MAY 25, 2023
CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Since launching in 2006 in South Africa, CCI Global offers international outsourcing services for every stage of the customer lifecycle from sales all the way through to retention, and everything in between.
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