Remove Employee engagement Remove Feedback Remove Quality management Remove Transportation
article thumbnail

Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents

Playvox

Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home. In the end, bringing employees back is a risky move. How to Make Remote Work a Win-Win Situation.

article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, and more. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.