Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents
Playvox
OCTOBER 18, 2022
Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home. In the end, bringing employees back is a risky move. How to Make Remote Work a Win-Win Situation.
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