CSM Magazine
DECEMBER 28, 2021
takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” That is where employee engagement comes into the picture. What employee engagement is and what it is not?
Taylor Reach Group
AUGUST 29, 2017
Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Enriching CX through continuous Improvement and Engaging Technology. Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13.
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ShepHyken
NOVEMBER 30, 2018
Using the journey map, analytics and voice of the customer data, identify the specific factors that drive satisfaction within each channel. See why 550+ industry executives are joining us: view more event information. Brian leads all customer experience, contact center, technology and employee engagement research initiatives.
Anexa BPO
NOVEMBER 6, 2022
It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. Over the years, EXPO RC has become one of the most highly regarded events in the customer service industry, attracting thousands of attendees from around the world. And this year’s event, which took place in Madrid, was no exception.
Steve DiGioia
SEPTEMBER 16, 2016
Using a process like customer journey mapping, companies can clearly show how every role impacts the end customer. We base our surveys on trigger events so we can drill right down into what areas we’re doing well and what areas need work, so that we can improve those processes and coach our people to achieve better outcomes.
CX Global Media
JULY 11, 2019
The fourth step ( Step 1 , Step 2 , Step 3 ) in the contact center agent journey is about leadership that engages agents. Employee engagement has always been a problem in contact centers. While some people have a natural ability towards leadership, all people need continuous development in leadership.
CSM Practice
MARCH 9, 2021
Glint is a People Success Platform that leverages real-time people data to help global organizations increase employee engagement, develop their people, and improve business results. Glint established a sequence of events to get the scale (people, process, and systems). What are the keys to implementing this scalable model?
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