aircall

MARCH 19, 2021

For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. Predict sales and marketing trends. Data helps you see market trends and sales patterns more clearly, letting you plan ahead to make the most of seasonal swings or changing consumer preferences.

Sales 62

Sales CRM Marketing Best practices 62

Comm100

JANUARY 5, 2021

Over the years, SaaS developers have worked with businesses to increase the efficacy and security of this vital customer service channel: most of today’s live chat providers offer some level of password protection and data encryption to help companies manage sensitive data.

Chatbots 52

Chatbots Airlines Banking SaaS 52

Lumoa

FEBRUARY 9, 2023

Dive deeper into NPS, check: 4 reasons to choose NPS how to increase response rates of your NPS surveys most common mistakes and how to avoid them Omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. To get started, check this detailed guide to SaaS onboarding.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. Triptease is a SaaS startup based in the United Kingdom.

SaaS 10

SaaS Advertising B2B Transportation 10

Lumoa

MARCH 20, 2018

omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. Often, we relate the onboarding with SaaS companies, when talking about onboarding, but it's not a necessity. In SaaS business, however, onboarding has become a very usual practice. Learn from the best. "

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

JivoChat

JUNE 1, 2021

A good example is to hold an online webinar, which is a touchpoint that allows you to present your offer to prospects, and potentially generate leads or sales. It’s easy to understand why live chat tools like JivoChat are so popular, as the consensus is that the more potential touchpoints you have, the more sales you can make.

CRM 52

CRM Advertising Chatbots Surveys 52

Lumoa

MARCH 20, 2018

omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. Often, we relate the onboarding with SaaS companies, when talking about onboarding, but it's not a necessity. In SaaS business, however, onboarding has become a very usual practice. Learn from the best. "

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64