Enghouse Interactive
MAY 21, 2019
Enghouse Interactive Educates – #2 in a series. Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how?
Serenova
MAY 29, 2020
According to Harris Interactive, even before the pandemic, 77% of customers said it took too long to reach a live agent by a contact center phone number. One solution is to leverage your interactive voice response (IVR) system to get callers’ phone numbers and use a virtual hold system to call back.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
MAY 29, 2020
According to Harris Interactive, even before the pandemic, 77% of customers said it took too long to reach a live agent by a contact center phone number. One solution is to leverage your interactive voice response (IVR) system to get callers’ phone numbers and use a virtual hold system to call back.
Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT. The result to the bottom line?
Enghouse Interactive
JUNE 17, 2020
IVR / Mobile IVR / Chatbots / CRM integrations. Properly setting up an Interactive Voice Response (IVR) system – one that can be intuitively navigated and is accessible from both mobile and standard phones – will help reduce time otherwise spent waiting for live agent help. ChatBots (a.k.a.
Callminer
FEBRUARY 21, 2018
Others may baulk at the inordinate amount of time or effort to manage the process as well. If you want to see an uplift in the overall customer experience, a well-thought-out quality management procedure can work wonders. It gives your agents something to strive for. TechnologyAdvice. Technology_Adv.
Enghouse Interactive
OCTOBER 13, 2020
They need to aggregate data from across the complete spectrum of CX activities, from online with context-aware assistance, to chat and messaging solutions using chatbots and live agents, to voice with intelligent IVR, and email with linguistic routing and intelligent auto-response and finally to analytics with AI insights.
Expert insights. Personalized for you.
40 
Let's personalize your content