JivoChat

FEBRUARY 13, 2022

Have you ever heard of AI marketing? Artificial intelligence has been often used to help improve marketing results, for example, through web analytics tools. AI can optimize several processes and diminish error risks. What Is AI Marketing? Many companies already are adopting AI as a way to improve their processes.

Marketing 52

Marketing Big data Analytics CRM 52

DMG Consulting

FEBRUARY 14, 2022

AI is Transforming Contact Centers. Artificial intelligence (AI) is awe-inspiring, and while these technologies are in their early days, they have already demonstrated their ability to function as a change agent in contact centers, customer service departments, customer experience (CX) functions and sales organizations. AI Use Cases.

Contact Center 48

Contact Center Employee engagement Self service Consulting 48

CSM Magazine

FEBRUARY 17, 2022

The 2022 Agent Management Value Index Report “provides a baseline of knowledge that organisations can use to evaluate vendors and products, to manage and improve agent management processes.” Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment and derives compelling insights from the contact centre.

Management 52

Management Best practices Technology Analytics 52

SmartKarrot

FEBRUARY 18, 2022

Gartner puts data intelligence as a top trend in data and analytics. Decision intelligence helps your organization evolve with decision-making using advanced technologies like ML , AI, Natural language queries, intelligent apps, and more to create comprehensive platforms. Decision intelligence uses AI algorithms to make decisions.

Banking 10

Banking Finance Healthcare SaaS 10

Speaker: Paul Weald, Contact Center Innovator

Learn how to streamline productivity and efficiency across your organization with machine learning and artificial intelligence! How AI can help you resolve queries faster and ultimately lower customer friction from all angles. November 10th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT

Wait times

SmartKarrot

FEBRUARY 16, 2022

74% of customers are likely to buy a product based just on a favorable CX. Current customer interactions are 85% AI-powered. Poor product images and higher website loading times are unacceptable to over 55% of online customers aged 18-24. 62% of Gen Zers shop for products online via mobile sites or applications.

Customer Experience 10

Customer Experience B2B Advertising B2C 10

SmartKarrot

FEBRUARY 16, 2022

He is the creative mind behind Box’s product and platform. Many others have adopted his strategies at Box to create scalable products. He is well-known in the B2B SaaS space for his product. Brian Halligan is the founder of HubSpot, one of the world’s leading SaaS products for inbound marketing, sales, and customer service.

SaaS 10

SaaS Finance B2B Marketing 10

Advertisement

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center