features 
CCNG
MARCH 15, 2023
According to a recent publication in the International Journal of Environmental Research and Public Health, “Lonely consumers replace social interactions with marketplace relationships with salespersons, online consumption communities or even virtual companions with anthropomorphic features.” Customers Want to Talk to.
JustCall
MARCH 15, 2023
The most intriguing feature that makes e-commerce experts love SMS is its open rate of 98%. Customers can be targeted according to the region, demographics, and other features. JustCall has an additional feature of managing replies from JustCall Text Inbox (web and mobile app). Book a free demo with us.
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JivoChat
MARCH 15, 2023
There are several features that you can enjoy to make an even more appealing reel. For Instagram users who have a business or creator account, you can even find more information about the performance of each one of your reels through the Insights feature. But, that feature is only available for creators and business accounts.
delighted
MARCH 15, 2023
See “17 new promoters in the Quality trend” in the image below) With the Email digest feature, you can keep an eye on important experience drivers – you’ll know what’s working well and you’ll be aware of negative experiences that can be corrected and improved in real time.
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Special features on grocery and convenience stores! This large-scale North American survey explores changes in expectations over the last year. You’ll learn: What consumers expect. How habits are solidifying. Where to focus to drive the greatest impact.
Hodusoft
MARCH 15, 2023
Small and mid-sized businesses invest heavily in IP PBX globally because of many benefits such as lower communication costs, more flexibility and scalability, enhanced productivity of customer service representatives, single-tenancy and multi-tenancy options, sophisticated features, and many more.
JustCall
MARCH 15, 2023
It’s one of the best auto dialer software, with a variety of features designed to improve productivity and save time. Secured Line Button This is a feature we are offering to accounts at a manager level. With this feature, you can skip some sections of your call recording during a call, provided your call recording settings are on.
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Want to know what essential features you should look for in call center software? This whitepaper breaks down four crucial things to consider. Download it now and come away with smart insights on choosing the right software for your needs.
Advertiser: Interactions LLC
Customer satisfaction has become more important than price or any individual feature. In today’s hyper-competitive market, every business must become a customer experience-first business. Read the new Tractica white paper to learn how important conversational AI is to your CX strategy.
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Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there. Deepgram Enterprise speech-to-text features.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
Gain practical tips from case studies featuring leading companies. And executives worry about the cost of investing in new tools and resources. By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Learn the tools to allow agents to deliver remarkable experiences.
Advertiser: Vanilla Forums
Crucial enterprise community features to look for when assessing vendors. This guide will provide you with an overview of what procuring an online community can do for enterprise organizations, including: How community compliments enterprise priorities. How community addresses key challenges.
Advertiser: ZoomInfo
Five essential features to consider when assessing the vendor landscape. Using ZoomInfo’s exclusive research, third-party studies, and analyst briefs, this eBook aims to help B2B sales leaders better understand: Different ways prospecting solutions maximize sales productivity and effectiveness.
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Learn the basics of what’s new in Google Analytics 4, and how to use those features to build a measurement strategy that includes call tracking metrics aligned with your team’s goals.
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The Northridge Group’s 7th annual State of Customer Experience 2023 report resulted from surveys of 1000 customers and 250 business leaders and features insights that businesses across all industries can use to benchmark their Customer Service and improve the Customer Experience.
Speaker: Laura Sikorski, Contact Center Consultant
Robust Contact Center software features that will enhance your operation. Tune in on November 5th and learn things such as: Using the phone tree to help your customers, not frustrate them. ROI from technology improvements. November 5, 2019 9:00 AM PST, 12:00 PM EST, 5:00 PM GMT
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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