ProProfs Blog
AUGUST 28, 2020
Customers are getting smarter. They know that their experience today won’t be the same as yesterday. That’s why customers have higher expectations from you. They want more personalization during their experience with your brand. “Looking at growing customer expectations, 70% of businesses are working towards improving the customer experience as they expect more personalization.”.
ShepHyken
AUGUST 28, 2020
This week we feature an article by Mathew Cooper, a Content Marketing Head at POS Plaza. He writes about the advantages of contactless transactions for both employees and retailers during the pandemic and beyond. The COVID-19 pandemic has introduced us all to the new world that is still adjusting to strict social distancing regulations and lockdown and quarantine periods.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
AUGUST 28, 2020
The healthcare contact center has been impacted by COVID-19 more so than virtually any other industry. In the early days of the pandemic, organizations were caught in a difficult balancing act. Given the critical services that the sector provides, they had to ensure care continuity while also protecting their own employees from contagion. “Doctors and nurses are soldiers on the front line so business continuity was critical.
Tethr
AUGUST 28, 2020
Lead with insights, not assumptions. A business leading with their own assumptions about customer needs will never win out against a company that leads with an open mind, looking for actual insights. Invest in the ability to listen to your customers or they will invest in someone else. Forget everything you think you know. Do you assume you know what’s in the best interest of all of your customers?
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Talkdesk
AUGUST 28, 2020
The beginning of my story is no different than so many others. Back in my early 20s, I was navigating college for a Communications and Cultural Studies degree and needed extra cash to support myself. Working as a call center agent seemed like a good opportunity as the money was decent and allowed me to perform my job on a part-time schedule. The path was not easy for an ambitious and curious person such as myself.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Totango
AUGUST 28, 2020
A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers not only know how to use it, but how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. At the same time, you need to minimize time to value (TTV) to ensure customers see the benefits of your product as soon as possible.
Concentrix
AUGUST 28, 2020
As we continue our efforts to keep you informed of the COVID-19 situation across the globe, new studies warn that the virus may be more durable and easier to spread than previously thought, with multiple strains. The United States and Brazil continue to lead the world in number of cases. Spain and Portugal re-institute containment. The post COVID-19 Global Update Aug. 24 – Aug. 28, 2020 appeared first on Concentrix.
NICE inContact
AUGUST 28, 2020
When COVID-19 first necessitated a work from anywhere approach, most contact centres were concerned with the basics: connecting remote contact centre agents to essential systems; redirecting customers to digital channels to lighten the load on contact centre agents; and trying to deliver a consistent experience under the circumstances.
Spearline
AUGUST 28, 2020
About us. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries. For further information, or if you have any further questions.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
kommunicate
AUGUST 28, 2020
Without any doubt, the future holds ample space for chatbots for marketing and sales. They make every process way more comfortable. People have been using chatbots for marketing and sales for quite some time now. But it’s not easy to use them. When not implemented the right way, they know to be intrusive, and the [.]. The post Mistakes to Avoid While Using Chatbots for Marketing and Sales appeared first on Kommunicate Blog.
Spearline
AUGUST 28, 2020
About Us. Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries. For further information, or if you have any further questions.
FluentStream
AUGUST 28, 2020
It’s 6:45 pm on a Friday… Most of your team has packed up and left for the weekend… Jeff the new guy is the only support agent still in the office… Suddenly a call comes in… It’s one of your. Read More.
Quiq
AUGUST 28, 2020
Share This Story Automation and artificial intelligence are on the rise and many companies are finding ways to implement these new technologies to use to their advantage. Service isn’t the only department benefiting from the use of chatbots, marketing and sales have also been using them to gain an edge. With the use of artificial intelligence and chatbots , companies can more effectively lead customers through the sales funnel.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
FluentStream
AUGUST 28, 2020
If your business has been open for more than a few minutes, you’ve most likely dealt with a difficult customer. It doesn’t matter what industry you’re in, or whether the problem was actually something you could control. Some customers are. Read More.
Strikedeck
AUGUST 28, 2020
Shreesha talks about the essentials of customer retention during a pandemic.
FluentStream
AUGUST 28, 2020
Imagine you’re waiting to get picked up for a first date… They’re late. It’s hot. You’re already annoyed and sweating way too much. Your last conversation took a weird turn but you talked yourself into going anyway. And then they. Read More.
BetterXperience
AUGUST 28, 2020
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
FluentStream
AUGUST 28, 2020
Here at FluentStream, we live and breathe client success. From designing communications software simple enough for every user to providing award-winning onboarding and technical support 24/7, it’s at the center of everything we do. We’re proud of our culture and. Read More.
SmartKarrot
AUGUST 28, 2020
Role: Customer Success Manager Location: San Francisco, CA, US Organization: Talkable In this role, You will have to execute all phases of a customer’s experience with Talkable post-launch, including communication, project management, and negotiation of renewals and upsells.Develop, execute, and maintain strategic account plans and deliver quarterly client check-in calls to drive business value and ensure a long term partnership.Work closely with Sales to identify revenue opportunities through c
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
ChurnZero
AUGUST 28, 2020
SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped user experience. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. For this reason, everyone is trying to crack the code on how to create the optimal onboarding experience. Exactly how do you get customers to embrace your product instead of merely moving (erm, politely pushing) them through the motions and hoping for adoption?
ProProfs Blog
AUGUST 28, 2020
It’s no secret that customer feedback is the lifeblood of all major brands and corporations. Talk to any marketer, and they will tell you at least 4 or 5 different ways to collect customer feedback. What they will also tell you is how hard it is to get actionable customer feedback. Receiving customer feedback is not just about surveys and data collection.
FreshGrade
AUGUST 28, 2020
FreshGrade Connect helps students express their learning in a multitude of different ways—from anywhere. Teachers know there’s usually not one, single right answer to a problem, and also that individual students need individual ways to work and upload their learning. In fact, research shows that students learn best when they are given a variety of options to express their understanding of a concept. (1, 2) That’s why, in the new FreshGrade Connect student portfolio, there is a diverse and easy t
ProProfs Blog
AUGUST 28, 2020
It’s no secret that customer feedback is the lifeblood of all major brands and corporations. Talk to any marketer, and they will tell you at least 4 or 5 different ways to collect customer feedback. What they will also tell you is how hard it is to get actionable customer feedback. Receiving customer feedback is not just about surveys and data collection.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
Expert insights. Personalized for you.
157 
Let's personalize your content