Contact Center Pipeline
MARCH 16, 2023
Most of us understand the idiom “growing pains” as it relates to the stresses of actual physical human growth in ourselves and/or in our children. It is also a reference to experiencing challenging and painful times in our personal and professional lives.
Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It’s at an all-time low for the last 17 years.
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Upstream Works
MARCH 16, 2023
Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect.
Cisco - Contact Center
MARCH 16, 2023
Whether you’re using a large virtual machine or beefy hardware server, running labs with a lot of nodes or labs with resource-hungry nodes in Cisco Modeling Labs (CML) can require a lot of memory/RAM… Read more on Cisco Blogs Learning Cisco Modeling Labs
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Trusted by over 750 customers across industries, the LinkLive AI -Powered Contact Center platform empowers businesses to deliver trusted experiences through voice, video, chat, secure email, and more channels.
Working Solutions
MARCH 16, 2023
Creating a superior customer experience is no small challenge. With a dizzying variety of consumer technologies, customers are now interacting with businesses on dozens of communications channels.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
MARCH 16, 2023
Cisco Identity Service Engine (ISE) hasn’t been around for that long but it has been around long enough that if you aren’t familiar with it, it can be a bit intimidating to learn the basics and get yo… Read more on Cisco Blogs Security Identity Services Engine ISE webinar
HelpCrunch
MARCH 16, 2023
As a customer, I like this slogan and use it quite often when facing poor customer service. The customer is always right” gives a strange feeling of satisfaction and empowerment. Above all, it’s a strong [ … ] The post The Customer is Always Right. Or are They? appeared first on HelpCrunch blog.
Cisco - Contact Center
MARCH 16, 2023
In early 2017, my husband and I were traveling in Thailand when he had a terrible accident.
Toister Performance Solutions
MARCH 16, 2023
Remote work is polarizing, especially for contact centers. Team Onsite believes communication and teamwork improves when everyone is working in the same place. And Zoom fatigue is real, y’all!
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Cisco - Contact Center
MARCH 16, 2023
Co-authored by Frank Lento , Sr. Director, Global Security Sales, Partnerships & Ecosystems The firewall.
Fonolo
MARCH 16, 2023
Your contact center may run like clockwork, with engaged agents answering calls quickly, solving problems, and creating satisfied customers in record time. But without the contact center KPIs and metrics that managers use to measure the effectiveness of their operations, you’d never know for sure.
Cisco - Contact Center
MARCH 16, 2023
This article is authored by Matt Schmitz, Technical Solutions Specialist, Cisco’s Global Virtual Engineering (GVE) DevNet team. Visit the GVE DevNet GitHub page Where are my Metrics?
Nuance
MARCH 16, 2023
… Introducing Nuance Mix Builder, a Copilot feature, that supercharges bot building with Azure OpenAI. Read More » The post Introducing Nuance Mix Builder, a Copilot feature, that supercharges bot building with Azure OpenAI. appeared first on What’s next blog.
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Ventana Research named Verint an Exemplary Leader in the 2023 Customer Experience Management Value Index, leading in multiple categories including Adaptability, Manageability, Usability and Product Experience. Download the Index.
TechSee
MARCH 16, 2023
Artificial intelligence (AI) is designed to automate manual tasks and processes. As the leader in computer vision solutions for the service industry, we at TechSee work with large organizations to help them utilize AI to automate service for their products.
Cisco - Contact Center
MARCH 16, 2023
Part 2 of the 2-part AI Spoofing Detection Series AI Spoofing Detection Architecture and Deployment Our previous blog post, Designing and Deploying Cisco AI Spoofing Detection, Part 1: From… Read more on Cisco Blogs Networking AI Spoofing Detection AI Spoofing Detection Series Cisco DNA Center
ConvergeOne
MARCH 16, 2023
Imagine a high-end casino resort and spa experience. Why on earth would the call center be the only engagement engine for this brand? Imagine creating location-based virtual agent experiences ( “Dan’s in the poker room” ) that use affinity data ( “Dan loves Texas Hold ’em” ) to delight the guest.
Global Response
MARCH 16, 2023
In 2023, customer service is more important than ever. Just take a look at any recent research, and you’ll see that customer service is a key differentiator between brands: 54% of customers say customer service is a key factor in making purchasing decisions.
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Read about Verint’s Digital Maturity Model, where we share real tactics and strategies to improve CX, based on what has worked for our clients around the world.
JivoChat
MARCH 16, 2023
If you are wondering how to share reels on Facebook, this task is simpler than you think. The same video that you publish on Instagram can be reposted on Facebook, which is a great feature since it allows you to reach different audiences on both platforms. Check out the article to know more about it.
Abby Connect
MARCH 16, 2023
You know how there’s customer service, and then there’s really, really good customer service? It’s not just a matter of definition, but of what it actually means for you and your customers. Bad customer service experiences will scare your customers away for good.
Helpware
MARCH 16, 2023
The BPO industry in Africa is rapidly expanding, showcasing an impressive annual growth rate of 5.6% projected to continue between 2021 and 2028. This trend underscores the tremendous potential for businesses to tap into Africa's burgeoning BPO sector. BPO Machine Learning Data Annotation
CSM Magazine
MARCH 16, 2023
Customer service management is a complex field that requires careful analysis and the ability to craft persuasive essays. Writing an essay about customer service management can be both challenging and rewarding.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Abby Connect
MARCH 16, 2023
As a virtual receptionist service, we hear a lot of questions about business phone numbers. People often wonder where they should list their company phone number, how much it even matters, and how to make sure the right people can find the phone number they need, when they need it.
Babelforce
MARCH 16, 2023
‘Software is eating the world’, wrote Mark Andreessen in the Wall Street journal in 2011. Today, 91% of businesses have engaged in some kind of digital business transformation , which means that the demand for enterprise applications has never been higher.
CSM Magazine
MARCH 16, 2023
New solution improves contact center operations and captures new financial upsides by uncovering organizational operational inefficiencies.
Interactions
MARCH 16, 2023
Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
CSM Magazine
MARCH 16, 2023
In current times, where emotions and logic play a hand in hand for us to navigate through the world and coexist, emotional intelligence proves to be a valuable asset to do so.
Interactions
MARCH 16, 2023
As technology advances, so too does customer experience (CX). With the rise of automation, many businesses wonder if the human touch is still necessary. After all, if a machine can do the job just as well (if not better), why keep humans around?
CSM Magazine
MARCH 16, 2023
There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. International Pi (π) Day is held every year on March 14.
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