ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback. For example, if a customer complains about being overcharged, the company may respond with an apology and issue a refund.

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CrazyCall

JANUARY 11, 2019

We are currently living in the fast-pacing world. Everyday discoveries are being made and if you don’t follow progress firmly your business can be left behind. Technology becomes cheaper and more accessible to market, automation takes over tedious tasks. Christmas is over, the new year is here with new opportunities and challenges. Time to learn what’s going to be the next significant sales trend?

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Influitive

JANUARY 11, 2019

We’re living in the experience economy, where consumer preferences are shifting from material things to experiences. In the B2B world, where events can sometimes be standardized affairs, savvy marketers know that standout experiences are the best way to cut through the noise and inspire word-of-mouth promotion. Today, we’ll focus on one specific aspect of live.

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Global Response

JANUARY 11, 2019

From January 13th – 15th, NRF 2019: Retail’s Big Show brings to New York City more than 37,000 attendees from nearly 100 countries. The three-day conference is a fantastic opportunity for businesses more. The post NRF 2019: Retail’s Big Show: Big retailers’ quest for impact appeared first on Global Response.

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

ChaseData

JANUARY 11, 2019

When it comes to giving your call center agents room to grow and improve in their position, one of the best ways to do so is to offer opportunities for feedback. However, most call center managers only provide feedback from their own point of view, meaning that the constructive criticism that their staff receives is purely from the standpoint of improving within the ranks of the business itself.

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LiveChat

JANUARY 11, 2019

Think product descriptions don’t matter? Think again. According to a recent study by Salsify , 87% of online shoppers say that product description is either extremely or very important as they consider purchasing decisions. And Overstock reported that once it began using outsourced freelancers to write its product descriptions on its most popular pages, it realized an 84% increase in traffic in one month.

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SmartAction

JANUARY 11, 2019

Practical Solutions at a Time of Rapid Change. AI-powered virtual agents present significant potential to improve the customer experience (CX) via call center automation. According to recent surveys by Frost & Sullivan’s Stratecast team, 20% of all companies have plans to adopt some type of AI-powered solution in the near future. Meanwhile, those surveys also show that many companies are laboring under the impression that AI is complex and costly to implement.

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ChurnZero

JANUARY 11, 2019

This is a guest blog post by Joe Daniels, Head of Content at Receptive. It’s no secret that Customer Success and Product teams have a bit of a love-hate relationship, and when it comes to communicating and working together things don’t always go smoothly. With that in mind, I thought I’d cover some of the common misconceptions that CS folk have about Product folk, and explain why they’re wrong… . 1 – Product Doesn’t Care About Our Customers.

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TeamSupport

JANUARY 11, 2019

Running a SaaS (Software-as-a-Service) company is fun. It’s usually created by a couple tech enthusiasts with a great idea and extensive coding knowledge. Getting those first few customers feels amazing, and your core focus is on making them happy. They’ve got your cell number and you’re just a phone call away for anything they need. However, as you acquire more customers, things change, and before you know it most of your day isn’t spent improving the software.

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

24-7 InTouch

JANUARY 11, 2019

“We Obsess About Our Clients” is a 10 Thing we live by, but we also obsess about brands who obsess about their customers. There’s a difference between companies that care about their customers and the ones that truly listen to what their customers want. Combining top notch customer care with incredible customer experiences is the key to happy and loyal customers.

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Connect First

JANUARY 11, 2019

Allison Esker wins $1,000 inaugural Connect First scholarship.

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Dialer 360

JANUARY 11, 2019

By adding young talent would be an edgy situation for contact centers. Some of few requirements around which can’t determine a candidate’s abilities and efficiencies. Precise, the fact of new reps is repeatedly hired by contact centers. Expel the chance of risk. Inexperienced reps are giving coaching/training by seniors. These respective managers before introducing them to the client prepare them in the best way.

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NICE inContact

JANUARY 11, 2019

The current decade has brought many changes to quality management, including the increase of treating customer interactions using omnichannel – the ability to handle queries flexibly across self-service and agent-assisted media channels with full context. Omnichannel interactions became a goal of companies when it became clear that customers wanted the ability to use multiple methods to handle a single issue.

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Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Dialer 360

JANUARY 11, 2019

The sales industry emerges, inbound and outbound sales professional seek to reinvent themselves. But the advanced trends impact how people sell. Different timeless sales strategies persist. These are vital skills as a salesperson to develop a foundation. Precisely, for prospecting, nurturing leads and closing sales. Else, the sales experts to weigh in on their predictions for the future of sales.

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