Fri.Jan 11, 2019

Guest Blog: Customer Feedback Loops – 3 Examples & Strategies


This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

How are Omnichannel and Artificial Intelligence Changing Quality Management?

NICE inContact

The current decade has brought many changes to quality management, including the increase of treating customer interactions using omnichannel – the ability to handle queries flexibly across self-service and agent-assisted media channels with full context.

Top sales trends to improve your business in 2019


We are currently living in the fast-pacing world. Everyday discoveries are being made and if you don’t follow progress firmly your business can be left behind. Technology becomes cheaper and more accessible to market, automation takes over tedious tasks. Christmas is over, the new year is here with new opportunities and challenges. Time to learn what’s going to be the next significant sales trend? Let’s start and talk about sales trends in 2019!

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5 Misconceptions Customer Success Has About Product


This is a guest blog post by Joe Daniels, Head of Content at Receptive. It’s no secret that Customer Success and Product teams have a bit of a love-hate relationship, and when it comes to communicating and working together things don’t always go smoothly.

Redefining Customer Experience Metrics for Better Performance

Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum

Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators and describe how to connect business results metrics with employees’ workflow metrics.

NRF 2019: Retail’s Big Show: Big retailers’ quest for impact

Global Response

From January 13th – 15th, NRF 2019: Retail’s Big Show brings to New York City more than 37,000 attendees from nearly 100 countries. The three-day conference is a fantastic opportunity for businesses more. The post NRF 2019: Retail’s Big Show: Big retailers’ quest for impact appeared first on Global Response


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Vlog: How AI-Powered Virtual Agents Have Changed the Contact Center Landscape


Practical Solutions at a Time of Rapid Change. AI-powered virtual agents present significant potential to improve the customer experience (CX) via call center automation.

What soft skills do you need to be a successful independent worker?


Is there a formula for success in flexible, independent work? If you’re thinking about diving into life as a flex worker, you may be wondering whether there is a secret sauce for independent success. Considering that anyone thinking about freelancing should have mastery level skills in their areas of expertise, insight into what makes one person more successful than another can be elusive.

Your Guide to Offering More Feedback Opportunities to Call Center Clients and Consumers


When it comes to giving your call center agents room to grow and improve in their position, one of the best ways to do so is to offer opportunities for feedback.

Increase Sales through Ingenious Product Content – Here’s Your Guide


Think product descriptions don’t matter? Think again. According to a recent study by Salsify , 87% of online shoppers say that product description is either extremely or very important as they consider purchasing decisions.

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Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Delighting Customers With Experiential Marketing At Events (With Examples & Tips!)


We’re living in the experience economy, where consumer preferences are shifting from material things to experiences. In the B2B world, where events can sometimes be standardized affairs, savvy marketers know that standout experiences are the best way to cut through the noise and inspire word-of-mouth promotion. Today, we’ll focus on one specific aspect of live. The post Delighting Customers With Experiential Marketing At Events (With Examples & Tips!) appeared first on Influitive.

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SaaS Customer Service: Making the Most of Online Customer Experiences


Running a SaaS (Software-as-a-Service) company is fun. It’s usually created by a couple tech enthusiasts with a great idea and extensive coding knowledge. Getting those first few customers feels amazing, and your core focus is on making them happy.

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The 2019 Connect First Scholarship Winner

Connect First

Allison Esker wins $1,000 inaugural Connect First scholarship. Culture


The 11 Golden Principles of Contact Center Agent Training

Dialer 360

By adding young talent would be an edgy situation for contact centers. Some of few requirements around which can’t determine a candidate’s abilities and efficiencies. Precise, the fact of new reps is repeatedly hired by contact centers. Expel the chance of risk.

Beyond the Contact Center: Unlocking Insights with Speech Analytics

A global survey of 500 key decision makers by Opus Research shows the core benefits of making the leap to an omnichannel contact center, such as uncovering actionable business insights on employee-customer interactions.

9 Timeless Sales Strategies to Generate Leads for All Business

Dialer 360

The sales industry emerges, inbound and outbound sales professional seek to reinvent themselves. But the advanced trends impact how people sell. Different timeless sales strategies persist. These are vital skills as a salesperson to develop a foundation.

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