Fri.Jan 11, 2019

Guest Blog: Customer Feedback Loops – 3 Examples & Strategies


This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

How are Omnichannel and Artificial Intelligence Changing Quality Management?


The current decade has brought many changes to quality management, including the increase of treating customer interactions using omnichannel – the ability to handle queries flexibly across self-service and agent-assisted media channels with full context.

The 11 Golden Principles of Contact Center Agent Training

Dialer 360

By adding young talent would be an edgy situation for contact centers. Some of few requirements around which can’t determine a candidate’s abilities and efficiencies. Precise, the fact of new reps is repeatedly hired by contact centers. Expel the chance of risk.

Top sales trends to improve your business in 2019


We are currently living in the fast-pacing world. Everyday discoveries are being made and if you don’t follow progress firmly your business can be left behind. Technology becomes cheaper and more accessible to market, automation takes over tedious tasks. Christmas is over, the new year is here with new opportunities and challenges. Time to learn what’s going to be the next significant sales trend? Let’s start and talk about sales trends in 2019!

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To Text or To Talk? Understanding Customer Care Preferences for Voice and Digital Channels

As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.

9 Timeless Sales Strategies to Generate Leads for All Business

Dialer 360

The sales industry emerges, inbound and outbound sales professional seek to reinvent themselves. But the advanced trends impact how people sell. Different timeless sales strategies persist. These are vital skills as a salesperson to develop a foundation.

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More Trending

NRF 2019: Retail’s Big Show: Big retailers’ quest for impact

Global Response

From January 13th – 15th, NRF 2019: Retail’s Big Show brings to New York City more than 37,000 attendees from nearly 100 countries. The three-day conference is a fantastic opportunity for businesses more. The post NRF 2019: Retail’s Big Show: Big retailers’ quest for impact appeared first on Global Response


SaaS Customer Service: Making the Most of Online Customer Experiences

B2B Customer Service Blog - TeamSupport

Running a SaaS (Software-as-a-Service) company is fun. It’s usually created by a couple tech enthusiasts with a great idea and extensive coding knowledge. Getting those first few customers feels amazing, and your core focus is on making them happy.

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The 2019 Connect First Scholarship Winner

Connect First

Allison Esker wins $1,000 inaugural Connect First scholarship. Culture


Customer-Obsessed Brands to Keep Your Eye On

24-7 InTouch

“We Obsess About Our Clients” is a 10 Thing we live by, but we also obsess about brands who obsess about their customers. There’s a difference between companies that care about their customers and the ones that truly listen to what their customers want.

Humans and Bots: How to blend human skills and AI to build customer intimacy and drive growth

Join Genesys for this webinar to learn how leading companies are using blended AI to drive customer intimacy and revenue growth.

What soft skills do you need to be a successful independent worker?


Is there a formula for success in flexible, independent work? If you’re thinking about diving into life as a flex worker, you may be wondering whether there is a secret sauce for independent success. Considering that anyone thinking about freelancing should have mastery level skills in their areas of expertise, insight into what makes one person more successful than another can be elusive.

Vlog: How AI-Powered Virtual Agents Have Changed the Contact Center Landscape


Practical Solutions at a Time of Rapid Change. AI-powered virtual agents present significant potential to improve the customer experience (CX) via call center automation.