Fri.Jan 11, 2019

Guest Blog: Customer Feedback Loops – 3 Examples & Strategies

ShepHyken

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

How are Omnichannel and Artificial Intelligence Changing Quality Management?

NICE Systems

The current decade has brought many changes to quality management, including the increase of treating customer interactions using omnichannel – the ability to handle queries flexibly across self-service and agent-assisted media channels with full context.

Top sales trends to improve your business in 2019

CrazyCall

We are currently living in the fast-pacing world. Everyday discoveries are being made and if you don’t follow progress firmly your business can be left behind. Technology becomes cheaper and more accessible to market, automation takes over tedious tasks. Christmas is over, the new year is here with new opportunities and challenges. Time to learn what’s going to be the next significant sales trend? Let’s start and talk about sales trends in 2019!

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Your Guide to Offering More Feedback Opportunities to Call Center Clients and Consumers

ChaseData

When it comes to giving your call center agents room to grow and improve in their position, one of the best ways to do so is to offer opportunities for feedback.

5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to engage your employees in either work at home environment or traditional brick and mortar. These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention. When it comes to employee performance, you must be proactive on the front-end, or you are forced to be reactive on the back end!

5 Misconceptions Customer Success Has About Product

ChurnZero

This is a guest blog post by Joe Daniels, Head of Content at Receptive. It’s no secret that Customer Success and Product teams have a bit of a love-hate relationship, and when it comes to communicating and working together things don’t always go smoothly.

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SaaS Customer Service: Making the Most of Online Customer Experiences

TeamSupport

Running a SaaS (Software-as-a-Service) company is fun. It’s usually created by a couple tech enthusiasts with a great idea and extensive coding knowledge. Getting those first few customers feels amazing, and your core focus is on making them happy.

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The 2019 Connect First Scholarship Winner

Connect First

Allison Esker wins $1,000 inaugural Connect First scholarship. Culture

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Customer-Obsessed Brands to Keep Your Eye On

24-7 InTouch

“We Obsess About Our Clients” is a 10 Thing we live by, but we also obsess about brands who obsess about their customers. There’s a difference between companies that care about their customers and the ones that truly listen to what their customers want.

Vlog: How AI-Powered Virtual Agents Have Changed the Contact Center Landscape

SmartAction

Practical Solutions at a Time of Rapid Change. AI-powered virtual agents present significant potential to improve the customer experience (CX) via call center automation.

Training for Lead Generation, Customer Onboarding and Support

Customer lifecycle training gives customers the knowledge and tools they need to be successful. As customer success and satisfaction grows, so does retention and repeat business. This eBook can help training teams improve or expand their customer training programs.

Increase Sales through Ingenious Product Content – Here’s Your Guide

LiveChat

Think product descriptions don’t matter? Think again. According to a recent study by Salsify , 87% of online shoppers say that product description is either extremely or very important as they consider purchasing decisions.

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Delighting Customers With Experiential Marketing At Events (With Examples & Tips!)

Influitive

We’re living in the experience economy, where consumer preferences are shifting from material things to experiences. In the B2B world, where events can sometimes be standardized affairs, savvy marketers know that standout experiences are the best way to cut through the noise and inspire word-of-mouth promotion. Today, we’ll focus on one specific aspect of live. The post Delighting Customers With Experiential Marketing At Events (With Examples & Tips!) appeared first on Influitive.

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What soft skills do you need to be a successful independent worker?

Liveops

Is there a formula for success in flexible, independent work? If you’re thinking about diving into life as a flex worker, you may be wondering whether there is a secret sauce for independent success. Considering that anyone thinking about freelancing should have mastery level skills in their areas of expertise, insight into what makes one person more successful than another can be elusive.

The 11 Golden Principles of Contact Center Agent Training

Dialer 360

By adding young talent would be an edgy situation for contact centers. Some of few requirements around which can’t determine a candidate’s abilities and efficiencies. Precise, the fact of new reps is repeatedly hired by contact centers. Expel the chance of risk.

The Changing Role of CX Testing in Digital Transformation

Speaker: Diego Lo Giudice and Chad Hendren

With new competition emerging every day, businesses are transforming themselves, and using software as a means to drive differentiation. Digital transformation has become a key initiative for businesses across the globe, and CX is ground zero. Register now for this webinar and hear from Cyara and their guest speaker, Diego Lo Giudice of Forrester, how testing and QA practices are changing to enable and accelerate digital transformation.

9 Timeless Sales Strategies to Generate Leads for All Business

Dialer 360

The sales industry emerges, inbound and outbound sales professional seek to reinvent themselves. But the advanced trends impact how people sell. Different timeless sales strategies persist. These are vital skills as a salesperson to develop a foundation.

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