TCN
APRIL 17, 2024
If you want to have an optimally successful contact center, you must deliver exceptional customer. The post Here’s Why Analytics is the Key to Improving Agent Performance appeared first on TCN.
Bill Quiseng
APRIL 17, 2024
QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours. Customers seek the best emotional value in their experience.
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24-7 InTouch
APRIL 17, 2024
Hyderabad, India, April 18, 2024 – IntouchCX, a global leader in customer experience management, digital engagement, and technology solutions, has won nine awards, including five Gold, at the 2024 Asia-Pacific Stevie Awards. The Asia-Pacific Stevie Awards recognize innovation in the workplace in all 29 markets of the Asia-Pacific region. IntouchCX was awarded Gold in: Innovative Achievement in International Expansion Most Innovative Contact Center of the Year Most Innovative Customer Serv
Cisco - Contact Center
APRIL 17, 2024
AI is transformative, driving huge productivity gains. The engine of AI — the data center — will grow substantially, maybe an order of magnitude or more over the coming years.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Tethr
APRIL 17, 2024
Establish these first call resolution best practices to reduce operational costs and improve the customer experience.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
APRIL 17, 2024
Victor Obando, VP of Customer Solutions, ActivTrak Earlier this year the World Bank predicted the global economy would slow for a third straight year in 2024. While the job market is still strong in some industries and regions, heightened global tensions, high inflation and high interest rates have increased business uncertainty. As a result, leaders are proceeding cautiously when it comes to expanding company headcount, including in the area of customer service – which is often one of the most
Cisco - Contact Center
APRIL 17, 2024
The Cisco team will be attending Hannover Messe next week, and we’re excited to network with our customers and industry leaders!
Hodusoft
APRIL 17, 2024
Everything You Need to Know About Auto Attendant If you have ever dialed a business phone number, you must have been greeted by an automated system, which then gives you a series of options and routes you to the right agent and department. That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls.
Cisco - Contact Center
APRIL 17, 2024
It is no secret that cybersecurity defenders struggle to keep up with the volume and craftiness of current-day cyber-attacks.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
TeamSupport
APRIL 17, 2024
In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line.
Ambs Call Center
APRIL 17, 2024
A common question from people looking to hire a US Based Answering Service is “Where are you located?” Yet usually this isn’t the real question on their minds. They have a different concern, often several. But they don’t know how to ask it. Or they fear they might not be politically correct to voice what is on their mind.
Zappix
APRIL 17, 2024
BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency. A key highlight of the partnership is the joint deep integration work achieved with Cloud Contact Center Solutions including Genesys Cloud and Amazon Connect.
CSM Magazine
APRIL 17, 2024
In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. Enter chatbots – the tireless, automated assistants revolutionizing customer service. But not all bots are created equal. The difference between a bot that enhances customer experience and one that frustrates users often lies in its features.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Concentrix
APRIL 17, 2024
Explore our playbook on how to build a sustainable content moderation team to optimize and safeguard your user experiences.
CSM Magazine
APRIL 17, 2024
In today’s fast-paced, customer-centric business landscape, the traditional approach of reactive customer service—to wait for customers to reach out with issues—no longer reigns supreme. Instead, proactive customer service, which involves anticipating and addressing customer needs before they arise, is now considered a gold standard in fostering strong customer relationships and loyalty.
AWS Machine Learning
APRIL 17, 2024
In asset management, portfolio managers need to closely monitor companies in their investment universe to identify risks and opportunities, and guide investment decisions. Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.
AWS Machine Learning
APRIL 17, 2024
Recent developments in machine learning (ML) have led to increasingly large models, some of which require hundreds of billions of parameters. Although they are more powerful, training and inference on those models require significant computational resources. Despite the availability of advanced distributed training libraries, it’s common for training and inference jobs to need hundreds of accelerators (GPUs or purpose-built ML chips such as AWS Trainium and AWS Inferentia ), and therefore tens o
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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
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