Cisco - Contact Center
FEBRUARY 23, 2024
Migrating to Cloud Calling is a priority for many organizations seeking better visibility, flexibility, and functionality with reduced total cost compared to on-premise Calling—without sacrificing t… Read more on Cisco Blogs
Beyond Philosophy
FEBRUARY 23, 2024
Have you ever noticed that spending cash is harder than using a credit card? You are not imagining things. Different payment methods carry varying degrees of discomfort when used. Cash tends to have the most painful impact, followed by checks. Credit cards offer a lesser discomfort than cash or checks. With advancements in payment technologies like contactless cards or smartphone transactions, the potential exists for these methods to generate even less discomfort than traditional credit cards.
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Totango
FEBRUARY 23, 2024
The elusive C-suite is a powerful and exciting place to be. It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 years on average. Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days.
VirtualPBX
FEBRUARY 23, 2024
In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.
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The AI era isn’t coming—it’s here. But over 70% of AI projects fail before they scale. Why? No strategy. No alignment. No ROI. We worked with a $50M company that wasted a year and half their budget chasing AI pilots with no payoff. Sound familiar? That’s where our four-step transformation system comes in: Assess, Strategize, Execute, Scale. We help you cut through the hype, find what actually moves the needle, and build a roadmap that delivers results.
Totango
FEBRUARY 23, 2024
What do these four pairs have in common? Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Bitter tech rivals put aside their differences to create world-changing innovations. A salty spread and a sweet topping form a beloved sandwich.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Connecting the Dots
FEBRUARY 23, 2024
Read the Full Article Raise your hand if you haven’t had at least one bad customer service interaction within the past year. Exactly. By: Eamon Barrett – Fortune In recent months, I have wasted countless hours engaged with customer service agents in what has more often than not felt like a contest of wills. Most of my time in these battles has been spent either on hold or having to re-explain an issue to the new customer service agent the last one transferred me to.
Cisco - Contact Center
FEBRUARY 23, 2024
In an expanded collaboration with Intel, we’re giving partners and customers an exciting opportunity to access three new innovation centers that will serve as test beds for enterprises seeking to e… Read more on Cisco Blogs
Connecting the Dots
FEBRUARY 23, 2024
Read the Full Article Raise your hand if you haven’t had at least one bad customer service interaction within the past year. Exactly. By: Eamon Barrett – Fortune In recent months, I have wasted countless hours engaged with customer service agents in what has more often than not felt like a contest of wills. Most of my time in these battles has been spent either on hold or having to re-explain an issue to the new customer service agent the last one transferred me to.
Concentrix
FEBRUARY 23, 2024
Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix
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Discover the future of customer experience with CallMiner’s whitepaper, The Future of Omnichannel CX in 2025 and Beyond. This insightful guide reveals how top companies are moving beyond traditional surveys and tapping into both solicited and unsolicited feedback to gain a 360-degree view of their customers. Learn how AI-powered conversation intelligence transforms raw customer interactions into personalized, timely outreach that drives higher quality responses, deeper loyalty, and real ROI.
Cisco - Contact Center
FEBRUARY 23, 2024
Partners serve as the lifeblood of Cisco and form an essential part of the backbone that supports thousands of businesses across Europe, the Middle East, and Africa (EMEA).
Enghouse Interactive
FEBRUARY 23, 2024
Changing customer service needs mean transforming the role of the agent and a strategy that Gartner calls the Connected Rep can help.
Cisco - Contact Center
FEBRUARY 23, 2024
Regulatory concerns around the Broadband, Equity, Access, and Deployment (BEAD) funding program are top of mind for those involved in rural broadband opportunities, and the Build America, Buy America… Read more on Cisco Blogs
VirtualPBX
FEBRUARY 23, 2024
In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.
Speaker: Brendan Sweeney, VP of Global Sales and David Phelan, Account Executive
In a world where buyers are more informed and objections are more nuanced, confidence isn't optional—it’s a competitive advantage. In high-stakes conversations, knowing how to handle pushback can make or break the deal. Join industry experts Brendan Sweeney and David Phelan for a behind-the-scenes look at how teams are transforming sales coaching with real-time feedback, objection-handling role plays, and pre-call preparation that actually sticks.
Vistio
FEBRUARY 23, 2024
Investing in the emotional well-being of learners can significantly enhance cognitive processes, such as perception, attention, memory, reasoning, and problem-solving, within a business context.
Concentrix
FEBRUARY 23, 2024
Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix
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