Fri.Feb 23, 2024

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Calling, the Cloud, and the New Era of Collaboration

Cisco - Contact Center

Migrating to Cloud Calling is a priority for many organizations seeking better visibility, flexibility, and functionality with reduced total cost compared to on-premise Calling—without sacrificing t… Read more on Cisco Blogs

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Psychology of Buying: Why ‘Mental Accounting’ is Critical to the Decision to Buy

Beyond Philosophy

Have you ever noticed that spending cash is harder than using a credit card? You are not imagining things. Different payment methods carry varying degrees of discomfort when used. Cash tends to have the most painful impact, followed by checks. Credit cards offer a lesser discomfort than cash or checks. With advancements in payment technologies like contactless cards or smartphone transactions, the potential exists for these methods to generate even less discomfort than traditional credit cards.

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Using SD-WAN for securing distributed renewable energy

Cisco - Contact Center

Renewable energy is a rapidly growing segment of the energy industry. Technologies such as wind, solar, biomass, geothermal, and energy storage are now considered mainstream.

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First 60 Days in the C-suite: How to Set Yourself Up for Success

Totango

The elusive C-suite is a powerful and exciting place to be. It’s a difficult level to reach and perhaps even more difficult to remain at – especially in the role of a Chief Marketing Officer (CMO). According to research by SpencerStuart , CMOs have the highest turnover rate in the C-suite, remaining in the role for only 3.3 years on average. Counteracting this stigma and laying the foundation for a successful and long-lasting tenure as CMO starts with the first 60 days.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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The FCC POTS Line Sunset: Time to Transition Before It’s Too Late

VirtualPBX

In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.

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Sintrex Wins 2024 ThousandEyes Integration Partner of the Year EMEA

Cisco - Contact Center

Partners serve as the lifeblood of Cisco and form an essential part of the backbone that supports thousands of businesses across Europe, the Middle East, and Africa (EMEA).

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Celonis Webinar: Drive CX Excellence Through Process Mining EU

Concentrix

Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix

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Cisco and Intel Launch Private 5G Innovation Centers

Cisco - Contact Center

In an expanded collaboration with Intel, we’re giving partners and customers an exciting opportunity to access three new innovation centers that will serve as test beds for enterprises seeking to e… Read more on Cisco Blogs

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Human Centered Design Principles Create a Unified Patient Experience

Concentrix

See how a commitment to putting the patient first, with human centered design principles, empowered this healthcare leader’s consolidation.

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The Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Helping Service Providers Ensure Their BEAD Network Build-Outs Are BABA Compliant

Cisco - Contact Center

Regulatory concerns around the Broadband, Equity, Access, and Deployment (BEAD) funding program are top of mind for those involved in rural broadband opportunities, and the Build America, Buy America… Read more on Cisco Blogs

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Digital Tools Reduce Costs to Take Air Travel Higher 

Concentrix

Find out how we helped a low-cost legacy airline adopt automated digital tools for better efficiency and improved customer experience (CX).

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The FCC POTS Line Sunset: Time to Transition Before It’s Too Late

VirtualPBX

In the ever-evolving landscape of telecommunications, businesses must stay vigilant to adapt to regulatory shifts that can impact their operations. One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.

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Celonis Process Mining Webinar: How to Drive CX Excellence

Concentrix

Concentrix and Celonis team up in this process mining webinar on CX Bridge, the first front- and back-office process optimization solution.

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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Unlocking Success: The Power of Happiness in Workplace Learning — Sheri Kendall

Vistio

Investing in the emotional well-being of learners can significantly enhance cognitive processes, such as perception, attention, memory, reasoning, and problem-solving, within a business context.

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Celonis Webinar: Drive CX Excellence Through Process Mining

Concentrix

Play Video Anil Kumar VP, Global Analytics at Concentrix Teakaau Piho Director, CX Solutions and Global Alliances at Celonis Tim Friesen Director, Global Analytics at Concentrix