Wed.Feb 28, 2024

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Call Center Services for Small Businesses: Enhancing The Customer Experience

Global Response

As small businesses gain traction and expand their services, real growing pains can set in. What was once easily handled by a team of five may no longer be manageable anymore. With limited staff and resources, small businesses often struggle to provide high-quality customer support and stay focused on core business practices. This often leads to delayed response times, missed calls, and, ultimately, dissatisfied customers.

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Enterprise security: Making hot desking secure and accessible on a global scale

Cisco - Contact Center

Making hot desking secure and accessible on a global scale The first rule of interviewing a CISO at the Australian division of Laing O’Rourke is this: You can’t dig deep into use cases or cli… Read more on Cisco Blogs

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Contact Center Compliance & Conversation Analytics

Tethr

Staying on top of contact center compliance is daunting. Learn how conversation analytics software uses AI to find and reduce sources of compliance risk.

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Showcasing Powerful Private 5G Use Cases at Cisco Live EMEA!

Cisco - Contact Center

For those who joined us at Cisco Live! Amsterdam earlier this month, you might not have noticed that the venue featured a Private 5G Network established in partnership with NTT DATA.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Healthcare BPO Services: Navigating Success in Healthcare Outsourcing

Global Response

The healthcare industry requires the highest level of precision and customer service. Patients need support as they navigate personal health issues and complex insurance coverage. Doctors’ offices, hospitals, and insurance providers can all become overwhelmed handling both patient care and back-end administrative tasks. That’s where healthcare BPO services come in.

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How HBCUs and Cisco Are Partnering to Provide Opportunities and Advancement for Students

Cisco - Contact Center

Historically Black Colleges and Universities (HBCUs) have played a critical role in higher education in the United States.

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How GenAI-powered auto-call summarization increases ROI and improves workflows

3CLogic

Lately, artificial intelligence (AI) is at the core of any customer-centric digital transformation. Strategies not centering around AI and automation are quickly neglected by executive leaders. While being a relatively new type of AI, Generative AI (GenAI) has quickly proven to be of crucial importance to leading organizations due to its ability to drive personalization and workflow efficiency at scale — leading to both cost savings and revenue increases.

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Transforming Healthcare: The Rise of Digital Self-Service Options

Zappix

In an era of digital innovation and convenience, industries across the spectrum are witnessing a paradigm shift towards self-service solutions. Healthcare, traditionally known for its intricate webs of paperwork and long wait times, is no exception to this trend. As patients increasingly seek the same level of convenience and efficiency they experience in other sectors, the demand for digital self-service options in healthcare is skyrocketing.

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Wireless and the CiscoLive Network Operations Center

Cisco - Contact Center

It is a privilege to serve in the CiscoLive NOC. Our team of 60 people worked hard to pre-stage, implement, and monitor the event held earlier this month at the RAI Amsterdam.

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The Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Why Intuitive Design is Crucial for Call Center Software Adoption

TCN

Call center software is the linchpin in the customer service landscape, facilitating seamless communication and. The post Why Intuitive Design is Crucial for Call Center Software Adoption appeared first on TCN.

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Andy Roberts: My Leadership Journey at Sabio

CSM Magazine

When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. How did we get here? It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first.

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Staffing Plan Fundamentals: Shrinkage and Utilization — Jeremy Hyde

Vistio

Shrinkage and Utilization are some of the least understood aspects of staff planning in the contact center. (And why we drive ourselves crazy with real-time monitoring.

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Adobe Summit Scooter Raffle

Concentrix

Join Us At Adobe Summit in Las Vegas! Win an E-Scooter! Stop by Booth #285 to Enter Enter to Win March 26-28, 2024 During Expo Hours Thanks for your interest! Want to share the experience?

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

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What is Knowledge Management? A Beginner’s Guide

Help Scout

Learn the basics about knowledge management and some practical tips to start building your own system.

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General Adobe

Concentrix

Join Us for Adobe Summit in Las Vegas! Check Out What We Are Doing at Summit 2024!

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Four Hybrid Workforce Best Practices to Implement in 2024

CCNG

When the COVID-19 pandemic flipped the world on its head four years ago, many organizations scrambled to adapt. They weren’t prepared for a quick transition to remote work, nor had hybrid workforce best practices laid out and ready to go. Fortunately, thanks to technology and support from companies like Zoom, organizations quickly pivoted to support a remote workforce.

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Build a robust text-to-SQL solution generating complex queries, self-correcting, and querying diverse data sources

AWS Machine Learning

Structured Query Language (SQL) is a complex language that requires an understanding of databases and metadata. Today, generative AI can enable people without SQL knowledge. This generative AI task is called text-to-SQL, which generates SQL queries from natural language processing (NLP) and converts text into semantically correct SQL. The solution in this post aims to bring enterprise analytics operations to the next level by shortening the path to your data using natural language.

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The Open CCaaS Advantage Report

Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

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5 Top Orum Auto Dialer Alternatives to Close More Deals

JustCall

Feeling stuck with Orum’s limitations? You’re not alone! While its AI-powered calling helps some, it might not fit your needs. Many seek alternatives offering better user experience, wider integrations, and affordability. In the article, we’ll explore some top Orum auto dialer alternatives that provide better call efficiency, smoother user experience, and better integrations.

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Welcome to the Revenue Revolution: A Company Update from Alistair Rennie, CEO of Totango

Totango

In today’s dynamic landscape, the customer holds unprecedented power. It’s no longer sufficient for businesses to merely survive; they must deliver measurable value quickly and consistently. While new customer acquisition remains important, our era of responsible growth underscores the vital importance of guiding customers toward positive business outcomes as the most sustainable pathway to success.

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JustCall Auto Dialer vs. Mojo Dialer: Which Dialer Is Better for Your Business? [Expert Comparison]

JustCall

The quest for the perfect sales dialer is a struggle every sales professional and business owner knows well – so do we. It’s not just about finding a dialer that power dials through your lead list; it’s about strengthening your outbound communication strategy. JustCall and Mojo Dialer both offer excellent dialers that go beyond just automating your sales calls.

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The Evolution of Online Dating: From Taboo to Commonplace

CSM Magazine

The journey of online dating is a fascinating story of transformation, from a whispered concept shrouded in stigma to a widely accepted and embraced means of finding love and connection. In the digital age, the quest for companionship has evolved dramatically, reflecting changes in social norms, technology, and cultural acceptance. This article delves into the milestones and shifts that have marked the evolution of online dating, exploring how it has become a staple in the modern search for love

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!