Fonolo
MAY 30, 2023
Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. That’s why contact centers are investing in it in droves.
ShepHyken
MAY 30, 2023
“Please put me back on hold. I want to keep listening to the music,” said nobody, ever – unless they were listening to the hold music at the Kansas City Foot and Ankle medical practice. The owner of this four-office podiatry practice with seven doctors and 25 staff members, Dr. Mark Green, has always focused on creating a positive, unique and frictionless patient experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cisco - Contact Center
MAY 30, 2023
In this blog about the design, deployment and automation of the Black Hat Asia network, we have the following sections: Designing the Black Hat Network AP (Access Point) Placement Planning, by Uros… Read more on Cisco Blogs
C3Centricity
MAY 30, 2023
If you haven’t already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers demand more from their interactions with companies. They expect personalised, seamless experiences across all channels and touchpoints, and they want their needs to be anticipated so they are met both quickly and efficiently.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Cisco - Contact Center
MAY 30, 2023
In today’s fast-paced digital world, we are more connected than ever before, and this will continue to accelerate as technology evolves and gets ‘smarter’ with the proliferation of Internet of Things … Read more on Cisco Blogs
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
Cisco - Contact Center
MAY 30, 2023
This blog is part of our People Behind Purpose at Cisco series that focuses on employees driving Cisco’s purpose to Power an Inclusive Future for All.
customer sure
MAY 30, 2023
We’ve had the privilege and pleasure of working with Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, for some time now. The team’s approach to customer feedback and improving customer experience are often cited by us as a beacon of best practice, but they’re actually going one step further.
Cisco - Contact Center
MAY 30, 2023
Join us for a livestreamed special event featuring bestselling author and researcher, Gene Kim, Google Cloud Principal Developer Advocate, Kelsey Hightower, and more. Learn more here.
Helpware
MAY 30, 2023
As technology continues to play an increasingly vital role in our lives, the task of finding top technical support companies for businesses has become essential. However, with a multitude of options available, it can be challenging to identify the most effective and expert solutions. This often leads to wasted time and resources on inadequate services before discovering a suitable one that meets specific requirements.
Advertisement
Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Cisco - Contact Center
MAY 30, 2023
Have you ever had that feeling, deep down inside, that something was off at work?
Jon Arnold
MAY 30, 2023
I’ve had three big trips over the past three weeks, and while I have a lot of new writing and speaking to share, I’m way behind getting things posted. Am hoping to get that backlog cleared up over the next few days. This blog post is to share my latest No Jitter article, which ran last week. I’m part of a rotating group of analysts under the BCStrategies umbrella that contribute to No Jitter, and this time around was my turn.
Concentrix
MAY 30, 2023
Learn how a leading credit union modernized its IVR with natural language processing to increase utilization, containment, and satisfaction.
Helpware
MAY 30, 2023
As technology continues to play an increasingly vital role in our lives, the task of finding top technical support companies for businesses has become essential. However, with a multitude of options available, it can be challenging to identify the most effective and expert solutions. This often leads to wasted time and resources on inadequate services before discovering a suitable one that meets specific requirements.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
LiveVox
MAY 30, 2023
Choosing the right CCaaS suite for your contact center can be challenging due to the similarities among vendors’ baseline capabilities. Traditional sourcing approaches often fail to deliver the best outcomes. These approaches include comparing extensive lists of CCaaS features, relying on industry analyst reports or financial performance, and making purchasing decisions based solely on price. […] The post CCaaS Selection Mastery: Your Ultimate RFP Buyers’ Guide for Contact Center Suc
CSM Magazine
MAY 30, 2023
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way. The ability for customers to self-serve successfully is increasing steadily, in line with technological advances, but there is a long way to go before we can even begin to contemplate an exclusive reliance on such tools.
TCN
MAY 30, 2023
ST. GEORGE, Utah – May 30, 2023 – TCN, Inc., a global provider of a. The post TCN Enhances SMS Consent Tracking Feature for its Advanced Contact Center Platform, TCN Operator appeared first on TCN.
Kapta Customer Success
MAY 30, 2023
Only 28% of account management channels consistently achieve their cross-selling and account growth targets, according to Gartner.
Advertisement
Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
Cisco - Contact Center
MAY 30, 2023
This blog was co-authored by Patricia Martinez. Let’s go! Take time to recognize all you’ve achieved so far this year.
Kapta Customer Success
MAY 30, 2023
Only 28% of account management channels consistently achieve their cross-selling and account growth targets, according to Gartner.
Zappix
MAY 30, 2023
Zappix, the industry-leading provider of cloud-based Digital Self-Service solutions, has partnered with OP360, a challenger BPO, to create a strategic alliance aimed at elevating their services and offering seamless customer experience solutions to companies of all scales.
Cisco - Contact Center
MAY 30, 2023
The core mission in the Network Operations Center (NOC) is network resilience.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!
SmartKarrot
MAY 30, 2023
Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space. We are constantly improving our procedures, so joining the business at this early stage will also providyou with the opportunity to help design and develop some of our systems.
AWS Machine Learning
MAY 30, 2023
Amazon SageMaker Ground Truth Plus helps you prepare high-quality training datasets by removing the undifferentiated heavy lifting associated with building data labeling applications and managing the labeling workforce. All you do is share data along with labeling requirements, and Ground Truth Plus sets up and manages your data labeling workflow based on these requirements.
SmartKarrot
MAY 30, 2023
Let me start with telling you the tale of a great king who once ruled over the world. It was his power and strategic decisions that made people look up to him and under his realm, everything and everybody flourished. Having cracked this formula to success, the king never contemplated changed. This very decision when wrong and the empire started crumbling… This is something that happened to Microsoft Project.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the
AWS Machine Learning
MAY 30, 2023
Cost optimization is one of the pillars of the AWS Well-Architected Framework , and it’s a continual process of refinement and improvement over the span of a workload’s lifecycle. It enables building and operating cost-aware systems that minimize costs, maximize return on investment, and achieve business outcomes. Amazon SageMaker is a fully managed machine learning (ML) service that offers a variety of cost optimization options and capabilities like managed spot training, multi-model endpoints,
AWS Machine Learning
MAY 30, 2023
In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support plan. Since its introduction, we’ve helped hundreds of customers optimize their workloads, set guardrails, and improve the visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.
AWS Machine Learning
MAY 30, 2023
Amazon SageMaker provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning. They can process various types of input data, including tabular, image, and text.
Expert insights. Personalized for you.
106 
Let's personalize your content