Fonolo
MAY 30, 2023
Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. That’s why contact centers are investing in it in droves.
ShepHyken
MAY 30, 2023
“Please put me back on hold. I want to keep listening to the music,” said nobody, ever – unless they were listening to the hold music at the Kansas City Foot and Ankle medical practice. The owner of this four-office podiatry practice with seven doctors and 25 staff members, Dr. Mark Green, has always focused on creating a positive, unique and frictionless patient experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cisco - Contact Center
MAY 30, 2023
In this blog about the design, deployment and automation of the Black Hat Asia network, we have the following sections: Designing the Black Hat Network AP (Access Point) Placement Planning, by Uros… Read more on Cisco Blogs
C3Centricity
MAY 30, 2023
If you haven’t already heard, AI is the key to winning customer loyalty today! As the digital revolution transforms the business landscape, customers demand more from their interactions with companies. They expect personalised, seamless experiences across all channels and touchpoints, and they want their needs to be anticipated so they are met both quickly and efficiently.
Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.
AWS Machine Learning
MAY 30, 2023
Amazon SageMaker provides a suite of built-in algorithms , pre-trained models , and pre-built solution templates to help data scientists and machine learning (ML) practitioners get started on training and deploying ML models quickly. You can use these algorithms and models for both supervised and unsupervised learning. They can process various types of input data, including tabular, image, and text.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MAY 30, 2023
In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support offering. Since its introduction, we have helped hundreds of customers optimize their workloads, set guardrails, and improve the visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.
Helpware
MAY 30, 2023
Today, it’s impossible to neglect the digital realm in your marketing strategy. Modern consumers are spending more time than ever online, which is where you’ll reach them quickly and effectively. On the one hand, digital marketing provides exciting new possibilities—from advertising techniques to how your business interacts with prospective customers.
Cisco - Contact Center
MAY 30, 2023
This blog is part of our People Behind Purpose at Cisco series that focuses on employees driving Cisco’s purpose to Power an Inclusive Future for All.
AWS Machine Learning
MAY 30, 2023
In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support plan. Since its introduction, we’ve helped hundreds of customers optimize their workloads, set guardrails, and improve the visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.
Advertiser: ZoomInfo
Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.
Cisco - Contact Center
MAY 30, 2023
Join us for a livestreamed special event featuring bestselling author and researcher, Gene Kim, Google Cloud Principal Developer Advocate, Kelsey Hightower, and more. Learn more here.
AWS Machine Learning
MAY 30, 2023
In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support plan. Since its introduction, we have helped hundreds of customers optimize their workloads, set guardrails, and improve visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.
customer sure
MAY 30, 2023
We’ve had the privilege and pleasure of working with Polypipe Building Products, the UK’s leading manufacturer of plastic piping systems and low-carbon heating solutions for the residential market, for some time now. The team’s approach to customer feedback and improving customer experience are often cited by us as a beacon of best practice, but they’re actually going one step further.
AWS Machine Learning
MAY 30, 2023
Amazon SageMaker Ground Truth Plus helps you prepare high-quality training datasets by removing the undifferentiated heavy lifting associated with building data labeling applications and managing the labeling workforce. All you do is share data along with labeling requirements, and Ground Truth Plus sets up and manages your data labeling workflow based on these requirements.
Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.
Cisco - Contact Center
MAY 30, 2023
Have you ever had that feeling, deep down inside, that something was off at work?
AWS Machine Learning
MAY 30, 2023
In 2021, we launched AWS Support Proactive Services as part of the AWS Enterprise Support plan. Since its introduction, we’ve helped hundreds of customers optimize their workloads, set guardrails, and improve the visibility of their machine learning (ML) workloads’ cost and usage. In this series of posts, we share lessons learned about optimizing costs in Amazon SageMaker.
Helpware
MAY 30, 2023
As technology continues to play an increasingly vital role in our lives, the task of finding top technical support companies for businesses has become essential. However, with a multitude of options available, it can be challenging to identify the most effective and expert solutions. This often leads to wasted time and resources on inadequate services before discovering a suitable one that meets specific requirements.
AWS Machine Learning
MAY 30, 2023
Cost optimization is one of the pillars of the AWS Well-Architected Framework , and it’s a continual process of refinement and improvement over the span of a workload’s lifecycle. It enables building and operating cost-aware systems that minimize costs, maximize return on investment, and achieve business outcomes. Amazon SageMaker is a fully managed machine learning (ML) service that offers a variety of cost optimization options and capabilities like managed spot training, multi-model endpoints,
Advertiser: ZoomInfo
Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.
Jon Arnold
MAY 30, 2023
I’ve had three big trips over the past three weeks, and while I have a lot of new writing and speaking to share, I’m way behind getting things posted. Am hoping to get that backlog cleared up over the next few days. This blog post is to share my latest No Jitter article, which ran last week. I’m part of a rotating group of analysts under the BCStrategies umbrella that contribute to No Jitter, and this time around was my turn.
Concentrix
MAY 30, 2023
Learn how a leading credit union modernized its IVR with natural language processing to increase utilization, containment, and satisfaction.
Helpware
MAY 30, 2023
As technology continues to play an increasingly vital role in our lives, the task of finding top technical support companies for businesses has become essential. However, with a multitude of options available, it can be challenging to identify the most effective and expert solutions. This often leads to wasted time and resources on inadequate services before discovering a suitable one that meets specific requirements.
LiveVox
MAY 30, 2023
Choosing the right CCaaS suite for your contact center can be challenging due to the similarities among vendors’ baseline capabilities. Traditional sourcing approaches often fail to deliver the best outcomes. These approaches include comparing extensive lists of CCaaS features, relying on industry analyst reports or financial performance, and making purchasing decisions based solely on price. […] The post CCaaS Selection Mastery: Your Ultimate RFP Buyers’ Guide for Contact Center Suc
Advertisement
In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels. Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.
CSM Magazine
MAY 30, 2023
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way. The ability for customers to self-serve successfully is increasing steadily, in line with technological advances, but there is a long way to go before we can even begin to contemplate an exclusive reliance on such tools.
TCN
MAY 30, 2023
ST. GEORGE, Utah – May 30, 2023 – TCN, Inc., a global provider of a. The post TCN Enhances SMS Consent Tracking Feature for its Advanced Contact Center Platform, TCN Operator appeared first on TCN.
Kapta Customer Success
MAY 30, 2023
Only 28% of account management channels consistently achieve their cross-selling and account growth targets, according to Gartner.
Cisco - Contact Center
MAY 30, 2023
This blog was co-authored by Patricia Martinez. Let’s go! Take time to recognize all you’ve achieved so far this year.
Advertiser: ZoomInfo
Longer sales cycles. Larger buying committees. Slow-moving compliance reviews. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up? By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.
Kapta Customer Success
MAY 30, 2023
Only 28% of account management channels consistently achieve their cross-selling and account growth targets, according to Gartner.
Zappix
MAY 30, 2023
Zappix, the industry-leading provider of cloud-based Digital Self-Service solutions, has partnered with OP360, a challenger BPO, to create a strategic alliance aimed at elevating their services and offering seamless customer experience solutions to companies of all scales.
Cisco - Contact Center
MAY 30, 2023
The core mission in the Network Operations Center (NOC) is network resilience.
Expert insights. Personalized for you.
105 
Let's personalize your content