TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
Interactions
AUGUST 29, 2022
Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .
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Creative Virtual
AUGUST 20, 2020
At Creative Virtual, the team has been working hard to help our customers with their challenges related to delivering quality customer and employee self-service as information and needs change quickly. To help relieve pressure from live agents, they began to proactively direct customers to self-serve through their virtual agent.
SmartAction
FEBRUARY 22, 2024
The jump from traditional “press zero” to cutting-edge AI solutions presents both a thrilling opportunity and a daunting challenge in the customer service world. Recent headlines, like the issues faced by Air Canada with its website chatbots, spotlight a critical junction in this journey: the choice of a self-service provider.
Creative Virtual
OCTOBER 5, 2020
This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers. They used their existing virtual agent implementations both to analyse customer needs and deliver 24/7 support for better customer service.
Interactions
JUNE 25, 2020
Without automation and self-service, every customer requires an agent’s help to resolve their query. Consumers are definitely more sensitive now more than ever – the absence of self-service and never ending hold times definitely feel more frustrating than ever before. Virtual Agents can help.
Interactions
SEPTEMBER 2, 2021
Customers still had to wait to speak with a live agent to address their tasks, and may have also had to endure frustrating menu trees or DTMF systems. . But in recent years, Conversational AI has given the opportunity for smarter self-service. Specifically in banking, there are multiple challenges to customer service.
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