Remove Big data Remove eBook Remove Self service Remove Virtual Agent
article thumbnail

Increase Productivity and Improve Employee Retention with HR Service Automation

Inbenta

In multinationals, where teams can often be dispersed over numerous countries and time zones, there is also an increased need for HR teams or proficient self-service capabilities to be available 24/7 to assist whenever an employee may need their help. To learn more on this topic, download our latest ebook!

article thumbnail

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Social Messaging Will Gain Renewed Importance.