Uniphore
JANUARY 24, 2022
In fact, 91 percent said they were likely to quit‡ in a recent survey, with nearly half citing stress and inadequate training. Average handle time cut by 2 minutes for a healthcare service leader. Check out our Agent Assist eBook to learn how to make your desktop work smarter—so you can make every agent your best agent.
TechSee
FEBRUARY 21, 2022
80% of US survey respondents indicated that they accelerated their AI adoption over the past two years. Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. There is a good reason for their optimism. Make Sense of Data.
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OrecX
SEPTEMBER 13, 2019
So, we asked a bunch of call center managers spanning a number of industries (financial, collections, insurance, healthcare, consumer, high-tech and more). Among the top six responses to the survey were a few consent-based laws. and across the world, download our ebook below. Privacy Regulations. Encrypt recordings.
Fonolo
JANUARY 31, 2018
This is the latest in their “Inner Circle” series which is based on industry surveys. There is still a large untapped market for cloud solutions though, with 56% of contact center respondents in our 2017 survey stating that they did not use any form of cloud-based functionality at all.”. About: We are huge fans of ContactBabel.
CSM Magazine
JANUARY 25, 2022
With mobile devices, they can stay connected with family and friends, read eBooks, and watch movies. An Electronic Medical Record (EMR) allows residents to benefit from the use of telemedicine, an effective way to get personal medical care without visiting a healthcare professional.
Interactions
MAY 14, 2020
We surveyed more than 1,000 people about their comfort levels towards automation in customer service, grocery stores, healthcare, privacy, and self-driving cars in comparison with before the novel coronavirus crisis. Changing Consumer Behavior. This month, we investigated just how much consumer behavior has changed since the pandemic.
Interactions
OCTOBER 7, 2021
According to our recent survey, only 7% of people say they actually enjoy contacting customer service (and by the way, who are these people?). Our survey uncovered the usual culprits: long wait times, the need to repeat information, unknowledgeable or rude agents, and multiple transfers. . Check out our eBook here. .
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