Uniphore

JANUARY 24, 2022

Average handle time cut by 2 minutes for a healthcare service leader. Check out our Agent Assist eBook to learn how to make your desktop work smarter—so you can make every agent your best agent. A 50% decrease in after call work effort for a major European telecommunications provider. The list goes on…. Learn More.

Coaching 52

Coaching Call Center Average Handle Time Telecommunications 52

TechSee

FEBRUARY 21, 2022

For example, AI in healthcare can predict which patients are at an increased risk for morbidities based on their medical records. Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing. Make Sense of Data. Target Marketing and Advertising.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Certified Languages International

OCTOBER 10, 2023

The catalyst The excitement began during this year’s CHIA (California Healthcare Interpreting Association) conference in San Diego, where we were given a sneak peek into the contents of the much-anticipated work by the authors. The Remote Interpreter is available in both hardcopy and ebook versions.

Scripts 52

Scripts Healthcare Analytics Technology 52

Fonolo

JANUARY 31, 2018

In industries such as finance/banking, healthcare, and utilities, consumers are turning to the phone more often than the overall average—74% used the phone for finance, 73% for healthcare, and 69% for utilities…”. For more on this topic, see our eBook Guide to Call Center Metrics. Which is really a “key” performance indicator?

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Comm100

JUNE 24, 2020

This is all the more difficult for industries like government, healthcare, and financial services who must follow even more stringent security requirements. Download this free eBook below to learn how to choose the best digital omnichannel vendor for your needs and how to implement a program that will generate ROI. Download Now.

Government 52

Government Healthcare Customer Support Technology 52

CSM Magazine

JANUARY 25, 2022

With mobile devices, they can stay connected with family and friends, read eBooks, and watch movies. An Electronic Medical Record (EMR) allows residents to benefit from the use of telemedicine, an effective way to get personal medical care without visiting a healthcare professional.

Customer Service 52

Customer Service Transportation Healthcare Analytics 52

Interactions

APRIL 1, 2021

If you have an upcoming appointment, a healthcare provider may call you to confirm. To learn more about opti-channel, check out our eBook. . Here are some examples: . If an airline is experiencing severe delays due to a storm, they may use a proactive banner message to alert travelers. Keep information top-level and clear.

Best practices 62

Best practices Airlines Healthcare Contact Center 62

inmoment

MAY 14, 2020

With the spread of the COVID-19 virus, healthcare is right at the center of nearly every conversation. Many consumers are asking questions about their own healthcare coverage. Who do I turn to with questions about the virus? What should I do if I start to be symptomatic? What does my health care plan cover? How great is that!

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

Interactions

MAY 14, 2020

We surveyed more than 1,000 people about their comfort levels towards automation in customer service, grocery stores, healthcare, privacy, and self-driving cars in comparison with before the novel coronavirus crisis. This month, we investigated just how much consumer behavior has changed since the pandemic.

Virtual Agent 71

Virtual Agent Self service Contact Center Healthcare 71

Uniphore

SEPTEMBER 9, 2021

Healthcare. AI is already massively impacting the healthcare industry, enabling medical experts to provide more insightful diagnoses and treatment plans. As a result, AI will continue to advance human capabilities in critical industries like healthcare, defense and manufacturing.

Real estate 40

Real estate Interactive Voice Response Healthcare Chatbots 40

Comm100

NOVEMBER 10, 2020

Take a look at our helpful eBook – The Live Chat Buyer’s Guide: What to Look for and How to Ask. Free eBook. We work with a wide range of white label partners in a range of industries including healthcare, e-commerce, CRM, and more. Live Chat Buyer's Guide. Need some extra help in choosing the right live chat software?

Automotive 52

Automotive Engineering Healthcare CRM 52

Interactions

OCTOBER 7, 2021

Oftentimes people are contacting a business to resolve issues that are due to stressful situations or unfortunate circumstances (think insurance, finances, and healthcare). Check out our eBook here. . It’s no different when they contact customer service. . Want to learn more about consumer preferences?

Customer Service 62

Customer Service Wait times Self service Finance 62

Comm100

NOVEMBER 2, 2020

Industry: Healthcare. One of the best chatbot examples is from the healthcare industry. There are so many ways that healthcare organizations can use chatbots to automate customer support for clients and patients. Take a look at this slideshare for more inspiration – Top 15 Use Cases for Chatbots in Healthcare.

Chatbots 57

Chatbots Customer Service Banking Healthcare 57

Revation Systems

JANUARY 12, 2018

Today the role of cloud and multi-channel features has changed the game entirely, and shifted what was merely used to aggregate inbound and outbound phone calls into a complex communications hub able to transform multiple industries such as healthcare and banking. So what does this shift in form and function mean for the customer experience?

Contact Center 48

Contact Center Call Center Multi-channel support Banking 48

Quality Contact Solutions

DECEMBER 31, 1969

Other lead sources to consider are whitepaper and eBook downloads, cold call lists, customer referrals, partner referrals, trade conference attendance, social media, and webinar attendees. It’s likely that buyers from large healthcare organizations make purchasing decisions differently than buyers in the automotive industry.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

Interactions

FEBRUARY 11, 2021

Especially for industries that deal with emotional topics, such as insurance, finances, and healthcare, the ability to show empathy throughout the entire customer journey can go a long way. Read our ebook to learn more. Your customers deserve the same type of treatment when they contact your brand.

Average Handle Time 71

Average Handle Time Finance Healthcare Technology 71

Noble Systems

MARCH 22, 2021

For many healthcare organizations, the call center is a patient’s first point of contact. As we continue to navigate Covid-19 and look beyond the pandemic, many healthcare organizations are rethinking everything from their strategy and staffing to their technology road maps. 6 Healthcare Call Center Technologies.

call center solutions 98

call center solutions Healthcare Call Center Interactive Voice Response 98

Clarabridge

AUGUST 26, 2015

We looked to three Customer Experience (CX) professionals for tips on how to get buy-in at larger companies: Kim Zieroth, Senior Customer Loyalty Manager at GE Healthcare; Cheryl Cargill, Customer Insights and Text Analytics Leader at GE Power and Water; and Mason Nelder, Director of Social Media and Digital Strategy at Verizon.

Education 70

Education Healthcare Engineering Best practices 70

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The problem is the healthcare industry in general is falling behind when it comes to remote accessibility.

Healthcare 52

Healthcare Customer Service Chatbots Abandon rate 52

TeamSupport

JUNE 29, 2018

Click here to download our eBook explaining the ticket triage process! Jessica Barrett Halcom is a writer for TechnologyAdvice.com , with specializations in human resources, healthcare, and transportation. Consider automating inquires based on the issue and which help desk agents are best suited to handle them.

Self service 40

Self service Transportation Healthcare Education 40

Kayako

OCTOBER 29, 2015

Specifically, ever since the introduction of fibre optic cabling, a new kind of support system evolved: the outsourced helpdesk (most notably in the healthcare, financial and banking sectors). We’ve got some great free resources to help you do this: The Rock Your Support ebook. The Support Hiring Model.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

SmartKarrot

SEPTEMBER 18, 2020

Additionally, the company makes eBooks, mobile applications and digital curricula. Drawing from a library of more than 20,000 courses on subjects from manufacturing to healthcare. McGraw Hill Education. Location: Ohio. It creates science-based learning experiences such as SmartBook, a reading tool whose content adapts to its users.

SaaS 21

SaaS Education Coaching Healthcare 21

ChurnZero

JANUARY 8, 2021

If you’re considering the role yourself, check out our eBook, The Future CCO , for firsthand advice from industry leaders on what it takes to become a CCO. . Staci Satterwhite, Chief Customer Officer, Khoros. Miya Gray, Senior Vice President of Customer Success, Apervita.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

Cisco - Contact Center

AUGUST 18, 2020

This month, I’m highlighting some of the exciting features we’ve introduced with Webex Contact Center , our versatile contact center as a service (CCaaS) for small and large contact centers, trusted by leading financial, healthcare, retail, and entertainment companies around the world. To learn more about Webex Contact Center, read our ebook.

Contact Center 118

Contact Center contact center solutions Analytics Entertainment 118

Comm100

NOVEMBER 5, 2020

Some industries like banking and healthcare have especially strict rules, but every organization is liable should a preventable leak occur. Take a look at our helpful eBook – The Live Chat Buyer’s Guide: What to Look for and How to Ask. Free eBook. For industries like banking and healthcare, this is especially critical.

Healthcare 40

Healthcare Banking SaaS Accountability 40

BlueOcean

MARCH 31, 2021

Sectors like online grocery and retail, networking and cybersecurity, and healthcare have all seen significant growth throughout the pandemic. For more insights, grab a copy of our latest eBook: Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource. Have you noticed big changes in customer behavior?

Self service 62

Self service Customer Care Contact Center Healthcare 62

Vistio

APRIL 2, 2022

So you’ve got financial services, healthcare, utilities, education, professional services, retail, travel. I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. And the thing that makes my meetings so interesting is that people come from all different industries.

Contact Center 52

Contact Center Real estate Customer Service Transportation 52

Comm100

DECEMBER 16, 2019

eBook: Chatbot Success: How to save time, money, & effort in customer interactions. It’s no wonder why this eBook from 2018 remained one of Comm100’s most popular pieces this year. eBook: Know Before You Bot: Straight answers to the most important questions about getting started with chatbots. The answer to your calls!

Chatbots 52

Chatbots Benchmark Scripts Best practices 52

JivoChat

JULY 16, 2023

For example, if you sell healthcare management services, try as you might, ranking on the first page for the keyword “hospital software” is not likely. Raise the bar for what good content means by offering a downloadable pdf, checklist, newsletter subscription, free ebook , templates, etc. Tip 5: Offer content upgrades.

Finance 75

Finance Healthcare Marketing Surveys 75

Comm100

SEPTEMBER 7, 2017

eBook] The Guide to Becoming a Top Performing Live Chat Agent. This means that you can find valuable experience in candidates who come from a number of other areas, including waiting, teaching, cashier work, accounting, healthcare, and more. eBook] The Guide to Becoming a Top Performing Live Chat Agent.

Average Handle Time 44

Average Handle Time Customer Service Feedback Call Center 44

Comm100

MAY 1, 2018

Offer financial stability, a strong retirement package, and good healthcare benefits to attract Baby Boomers to your team. This comprehensive eBook contains everything you need to know about hiring, interviewing and training your live chat team – whether they’re in the same office as you, or remote workers. Download Now.

Management 41

Management Education Surveys Government 41