TechSee

FEBRUARY 21, 2022

80% of US survey respondents indicated that they accelerated their AI adoption over the past two years. Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. There is a good reason for their optimism. Make Sense of Data.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Interactions

MAY 14, 2020

We surveyed more than 1,000 people about their comfort levels towards automation in customer service, grocery stores, healthcare, privacy, and self-driving cars in comparison with before the novel coronavirus crisis. Changing Consumer Behavior. Contact Center Challenges. Don’t cross the line.

Virtual Agent 71

Virtual Agent Self service Contact Center Healthcare 71

Interactions

OCTOBER 7, 2021

The dreaded customer service call. According to our recent survey, only 7% of people say they actually enjoy contacting customer service (and by the way, who are these people?). So, why has “dread” become synonymous with “customer service”? . It’s no different when they contact customer service. .

Customer Service 62

Customer Service Wait times Self service Finance 62

Fonolo

JANUARY 31, 2018

This is the latest in their “Inner Circle” series which is based on industry surveys. Their “Inner Circle Guide to Self-Service” was included in our last report round-up post.) For more on this topic, see our eBook Guide to Call Center Metrics. About: We are huge fans of ContactBabel.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Vistio

APRIL 2, 2022

And we also do a couple benchmarking surveys a year for member companies and also have an online forum, some private meeting groups for members to be able to exchange digitally in that environment. So you’ve got financial services, healthcare, utilities, education, professional services, retail, travel.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

BlueOcean

MARCH 31, 2021

In fact, in a survey from Noble Systems , almost 54% of respondents claimed to have noticed behavioral changes in their customers over the last 12 months. Sectors like online grocery and retail, networking and cybersecurity, and healthcare have all seen significant growth throughout the pandemic. How will that impact you going forward?

Customer Care 62

Customer Care Self service Contact Center Healthcare 62