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Momentum Announces Definitive Agreement to Acquire G12 Communications

Momentum Telecom

More at gomomentum.com Media Contact: bhildreth@gomomentum.com The post Momentum Announces Definitive Agreement to Acquire G12 Communications appeared first on Momentum. Together let’s build your human momentum.

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What is experience management (XM)? Definition & strategies

Callminer

While customer service is important, experience management can create long-lasting, positive experiences that keep customers returning and workers productive.

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What is brand intelligence? Definition, tools & more

Callminer

Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfaction.

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Ratio Scale: Definition, Characteristics & Examples

ProProfs Blog

The variable of the interval scale has a definite order, and the difference between them has meaning but the ratio between them doesn’t have any meaning. The post Ratio Scale: Definition, Characteristics & Examples appeared first on ProProfs Learning. Let’s have a look at more differences between these two scales: 1.

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Guide to Business Writing

This is a complete guide to business writing — from a clear business writing definition to tips on how to hone your business writing skills. Everything you need to know about better business writing in one place.

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FAQ Chatbot: Definition, Types, and Use Cases

HelpCrunch

The post FAQ Chatbot: Definition, Types, and Use Cases appeared first on HelpCrunch blog. Today 82% of users expect an immediate response from brands, and around 73% of customers prefer to get their questions answered via live chat as it’s the most satisfactory form of [ … ].

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Customer Service Knowledge Base: The Definition and Lifehacks for Building One

HelpCrunch

In fact, this [ … ] The post Customer Service Knowledge Base: The Definition and Lifehacks for Building One appeared first on HelpCrunch blog. Here you are, sitting at your desk, catching every client’s issue, and telling them how to proceed with the product.

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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.