Customer Support Magazine Surveys Wait times 
CSM Magazine
MARCH 27, 2020
It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. Bad customer support is harder to spot, but it runs deeper than a quick social media fire that needs extinguishing. What is Customer Support?
LiveChat
NOVEMBER 16, 2018
The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. On the other hand, poor customer service can cost companies dear.
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CSM Magazine
MARCH 13, 2024
Instant Feedback Collection Rather than relying on customers to visit a website and fill out a survey, businesses can use QR codes to solicit immediate feedback on products or services. For example, a restaurant might display a QR code on a receipt or table tent, directing patrons to a brief satisfaction survey.
CSM Magazine
APRIL 18, 2024
One of the main benefits of LLMs in customer service is increased efficiency. With traditional customer service methods, human agents can only handle a limited number of interactions at once. This often leads to long wait times for customers and delays in resolving their issues.
CSM Magazine
DECEMBER 13, 2023
Self-Service Options Customers today prefer quick solutions to their issues. Many businesses are providing self-service options on their websites and apps where customers can find answers to their queries without needing to contact customer support.
CSM Magazine
JUNE 13, 2023
We will also delve into the benefits of outsourcing virtual assistant services, a popular destination for cost-effective and high-quality customer support solutions. By outsourcing these tasks to a call center, small businesses ensure that their customers receive prompt attention and support from trained professionals.
Netomi
JANUARY 5, 2022
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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