Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. Check out how security, privacy, and data integrity work at an Enterprise scale. Curious how it works?

Customer Service 62

Customer Service Self service Contact Center Banking 62

ClearAction

APRIL 13, 2023

Selling to the right type of customers makes everything better. Check-in with your Chief Operating Officer and VP-Customer Service: What are their biggest costs caused by customers? What types of customers are causing those costs? Then, evaluate these natural groups’ revenue potential and cost to serve.

Chief Customer Officer 62

Chief Customer Officer Revenue potential Customer retention Engineering 62

Babelforce

APRIL 13, 2022

Internal enterprise factors. An enterprise’s internal factors like quality, price, plant capacity, resources, and advertisement policy, affect forecasting. Review the revenue potential by researching information on public companies online. All these factors have to be considered during forecasting to avoid errors.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

SmartKarrot

MAY 12, 2023

This process involves segmenting the customer base to determine which accounts have the most potential for growth and profitability. Factors to consider during account selection may include revenue potential, strategic importance, market influence, and alignment with the organization’s objectives.

Accountability 10

Accountability Management Revenue potential Upselling 10

Amity

APRIL 22, 2016

It is the same thing with customers. A large, global enterprise will have various departments within marketing and regional marketing areas with people across the globe. The performance required by these customers from their marketing automation tool will differ. Look at whether your customers will buy more of your product.

Coaching 48

Coaching Revenue potential SaaS Marketing 48

SmartKarrot

APRIL 24, 2020

Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. According to Deloitte 2019 Enterprise Customer Success Study and Outlook, approximately 70 percent of the respondents have had CS teams in operation for more than two years, while 45 percent reported.

Management 11

Management SaaS Accountability Customer retention 11