Customer retention Customer Service Enterprise Revenue potential 
ClearAction
APRIL 13, 2023
Selling to the right type of customers makes everything better. Check-in with your Chief Operating Officer and VP-Customer Service: What are their biggest costs caused by customers? What types of customers are causing those costs? Then, evaluate these natural groups’ revenue potential and cost to serve.
SmartKarrot
APRIL 24, 2020
This ‘fine line’ is created by the gap between customer acquisition and customer retention. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. Customer Service. The job of a customer service manager is issue-specific.
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