ClientSuccess
MAY 8, 2019
You can also read the top 5 customer success financial metrics by clicking on the link. Customer Success Health Metrics. Top 5 Customer Success Health Metrics. It’s entirely possible that a customer could login every day but still churn Logins do not equal value. I will also throw in a few runner-ups.
SmartKarrot
JANUARY 18, 2022
SaaS (Software as a Service) is an on-demand product distribution strategy that allows software developers to distribute software through the internet and enables users to utilize powerful software without having to deal with hardware management or complex installation processes. Top 10 Trends for Enterprise SaaS in 2022.
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Quiq
JULY 7, 2022
What is customer churn? Customer churn rate (or customer attrition rate) measures how many customers you lose over a given period of time. It’s also the exact opposite of your customer retention rate. Is there an industry standard? And it makes sense to involve your customer service team.
Amity
JULY 13, 2016
The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. Still, expectation gaps remain, Customer Success by definition is still in its infancy, processes are immature and confusion reigns. Jason Lemkin - Jason is a 2x founder, 1x VC, and dedicated SaaS enthusiast.
SmartKarrot
JULY 16, 2021
Though every SaaS company has different offerings for each of their customer segments, one thing that does not stay so different is the perfect pricing. Did you lose substantial customers because of high pricing? Here, we will talk about some of the most sensible pricing objectives that you can deploy for your SaaS business.
Amity
JULY 13, 2016
The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. Still, expectation gaps remain, Customer Success by definition is still in its infancy, processes are immature and confusion reigns. Jason Lemkin - Jason is a 2x founder, 1x VC, and dedicated SaaS enthusiast.
Amity
JULY 13, 2016
The misconception with SaaS is that there is no longer a need for a team of this nature in today’s organization. Still, expectation gaps remain, Customer Success by definition is still in its infancy, processes are immature and confusion reigns. Jason Lemkin - Jason is a 2x founder, 1x VC, and dedicated SaaS enthusiast.
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