Customer retention Feedback Upselling Wait times 
Lumoa
AUGUST 8, 2023
By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.
CSM Magazine
AUGUST 31, 2023
At times, a customer’s problem may require further escalation to a higher authority, and in such cases, it is important for the customer to be informed about the status of their issue. This can help reduce wait times and improve call resolution times.
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Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.
Callminer
SEPTEMBER 14, 2020
Their long-term role is also to make sure the call center is able to develop expertise, learn through the right feedback loops and test new approaches and features. In a call center where teams focus on first call resolution, there is no reason for customer satisfaction to fall below 100% percent. Using tech tools can help these tasks.
Netomi
FEBRUARY 21, 2024
Post-departure, they assist in gathering feedback, managing follow-ups, and maintaining engagement, which is vital for customer retention. The airline achieved an impressive 87% resolution rate of customer issues with no human intervention. A notable case study is WestJet’s implementation of Netomi’s chatbot.
Hodusoft
OCTOBER 19, 2022
Role of contact center services in financial organizations A finance contact center helps insurance providers, mortgage companies, banks, and other financial institutions connect with their customers. ensure quick resolution for customer concerns. These features eliminate the time and resources wasted due to multiple call transfers.
JustCall
MARCH 9, 2023
A mere 5% increase in customer retention can boost profits by more than 25%! Train your agents to retain customers and address their needs in real time in addition to acquiring new users. For example, agents should be able to cross-sell or upsell to existing loyal customers with tailor-made suggestions.
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