Balto

AUGUST 3, 2022

High employee churn and low customer satisfaction can cost a company an outsized amount of money a year in real or unrealized revenue. Create your own user feedback survey. Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

SmartKarrot

FEBRUARY 25, 2021

Develop and nurture cross-functional partnerships across the entire TargetCW organization including software, sales, marketing, finance and operations which impact overall customer success and drive customer retention and revenue growth. You will be executing on high-touch engagements with key Emitwise customers.

Journey mapping 10

Journey mapping Finance Customer retention Upselling 10

SmartKarrot

FEBRUARY 3, 2022

CEOs (Chief Executive Officer), CSOs, CTOs, and CMOs, are now looking to make technology and tools available to prioritize customer experience and customer success. Customer success is now intertwined in every function of the organization. For the finance team, customers being happy means bills on time and for a longer time.

B2B 10

B2B SaaS Feedback Accountability 10

SmartKarrot

JUNE 1, 2021

Responsible for managing the portfolio of existing and future customers across the region. Advise customers to ensure that they leverage the products effectively. Collaborate cross-functionally with internal teams (support, product, finance, and sales) for continuous learning and feedback.

Best practices 10

Best practices Finance Benchmark Upselling 10

ChurnZero

MARCH 22, 2019

We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. But then over time with Customer Marketing and Customer Success, people love to use Slack and then all of a sudden, it’s expanding. So, the initial sale is very small, and all the sale is upsell.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

SmartKarrot

DECEMBER 16, 2020

Develop listening points in customer journey map e.g., usage, satisfaction, and development opportunities, with standardized interventions for each point in the journey. Partner with senior sales leadership to identify opportunities for customer and business development, including process improvement.

Journey mapping 10

Journey mapping Finance Upselling Coaching 10

SmartKarrot

SEPTEMBER 23, 2022

Increase the likelihood of upsells? For instance, you should probably monitor customer engagement levels in specific product features to increase upsell opportunities to determine which ones they value the most. Determining which of your monitored metrics is the best sign of success and customer retention is crucial.

Metrics 10

Metrics Finance Upselling Accountability 10

SmartKarrot

SEPTEMBER 23, 2022

Increase the likelihood of upsells? For instance, you should probably monitor customer engagement levels in specific product features to increase upsell opportunities to determine which ones they value the most. Determining which of your monitored metrics is the best sign of success and customer retention is crucial.

Metrics 10

Metrics Finance Upselling Accountability 10

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

SmartKarrot

JULY 7, 2023

This is basically analyzing the opportunities of cross-selling and upselling to boost revenue growth. And, it is also useful for businesses spanning various sectors including technology, healthcare, finance, agro-industries, etc. The analysis allows businesses to find untapped opportunities within the existing customer base.

Accountability 10

Accountability Upselling B2B B2C 10

JustCall

FEBRUARY 25, 2020

Financial services must be technologically updated if your aim is NOT to lose hold of customers. You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization.

Finance 59

Finance CRM Accountability Sales 59

JustCall

FEBRUARY 5, 2020

As for the Sales, the team would be able to keep the count of an exact number of leads and customers in specific pipelines. Also, specific notes, tagging, and pipelines would assist the sales team in upselling and cross-selling. This will help you design potential strategies for customer generation as well as customer retention.

Education 84

Education CRM Sales Accountability 84

Voxjar

MARCH 10, 2020

Now, Let’s Look at the Why and How of Setting KPI Metrics for Customer Service. Why Should the Customer Service Team Set KPIs? While the objective of most companies is earnings, not all KPI metrics are related directly to a company’s finances. Gather valuable customer data for product and service improvements.

Metrics 52

Metrics Customer Service Call Center Customer retention 52

Amity

FEBRUARY 21, 2018

In short, Customer Success as a business unit is responsible for managing the customer after the initial sale. This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat. Finally, do you consider yourself to be curious by nature ?

Upselling 77

Upselling Sales Finance Analytics 77

SmartKarrot

JUNE 8, 2022

Manage the customer support function via the call center, automation, and online strategies. Maintain and improve reporting on all aspects of CX, customer use patterns, issues, and improvements. Collect customer feedback and analytics, and develop product recommendations and priorities. Apply here: [link].

Finance 19

Finance Upselling Accountability Best practices 19

Tethr

JUNE 22, 2020

Without listening to our own customers’ feedback, Tethr wouldn’t be the enterprise listening platform it is today. Shares our Chief Customer & Strategy Officer, Steve Trier, on how Tethr became Tethr: it was “our people and our willingness to adopt new processes and adapt to new customer needs quickly.

Customer Experience 66

Customer Experience Customer effort Interactive Voice Response Coaching 66

SmartKarrot

JULY 21, 2020

The companies that prioritize the customer experience can generate up to 60% higher profits than those of their competitions. Even something as small as a 5% increment in customer retention can result in a 75% increase in revenue and profits. Now let us see what a customer success role looks like.

Management 11

Management SaaS Finance Upselling 11