ClientSuccess

JANUARY 10, 2020

One of the biggest reasons customer onboarding experiences go off the rails is because end users (the ones typically in onboarding sessions) and even some mid-level managers might not even know why they’re learning a new platform or what value they stand to gain. Webinar: Why Continuous Onboarding is Critical for Your Business.

Best practices 65

Best practices Metrics Feedback SaaS 65

ClientSuccess

JANUARY 10, 2020

One of the biggest reasons customer onboarding experiences go off the rails is because end users (the ones typically in onboarding sessions) and even some mid-level managers might not even know why they’re learning a new platform or what value they stand to gain. Webinar: Why Continuous Onboarding is Critical for Your Business.

Best practices 64

Best practices Metrics Feedback SaaS 64

ChurnZero

FEBRUARY 25, 2020

Customer retention and churn prevention starts at the beginning of a customer’s journey with your company in onboarding. This crucial first interaction time between you customer, your product and your team establish the groundwork that can jumpstart success or accelerate failure. . t wears that never gave them the con?dence

Customer retention 59

Customer retention Scripts Sales SaaS 59

ClientSuccess

NOVEMBER 22, 2022

But what if we told you that understanding your customers was the key to success? You might consider combining your marketing, sales, and customer success teams into a single “Revenue Team” This approach may increase sales significantly and involve more customers in your marketing initiatives.

Marketing 69

Marketing Education Feedback Surveys 69

Nicereply

NOVEMBER 21, 2023

When to Use: Post-purchase: Within 24 to 48 hours after purchase After customer service interaction: Right after a support ticket is resolved Post-onboarding: Once a user has completed the onboarding process Why They Matter: Transactional NPS surveys are excellent for understanding the customer’s feelings about a particular transaction.

Surveys 59

Surveys B2B Feedback Education 59

ChurnZero

FEBRUARY 7, 2020

Report trends for Customer Success: 34% annual growth for Customer Success Managers (CSMs) in 2018. 72% of Customer Success roles are in the Software & IT industry with other top hiring industries including Internet, Marketing, and Finance. This means a vigilant focus on growing customer retention and lifetime value.

SaaS 64

SaaS Transportation B2C Customer retention 64

Influitive

OCTOBER 30, 2015

Today’s customers have lots of choice, and since most B2B services run on a subscription basis, customers can cancel at virtually any time. To combat this, Chandar says marketers must focus less on acquiring customers, and more on interacting with customers. Download your FREE eBook now. Download the eBook now.

Marketing 79

Marketing B2B B2C Upselling 79

ChurnZero

FEBRUARY 21, 2020

Our customers do this through ChurnZero’s automated Plays—a tiny detail that goes a long way. For example, to celebrate closing a long and challenging sales cycle, our Account Executive and his prospect-turned-customer wanted to share a beer together. Therein lies the key to fueling strong customer rapport and loyalty.

Customer retention 52

Customer retention SaaS Coaching Personalization 52

ClientSuccess

OCTOBER 8, 2019

In the Software-as-a-Service (SaaS) space, it’s important to follow the right data points in order to make smart, customer focused decisions. 1: Customer Retention Rate. Your sales team will tell you: getting new customers can be difficult. Tip: Struggling with improving your customer retention?

SaaS 49

SaaS Metrics Customer retention Surveys 49

ChurnZero

JANUARY 10, 2020

And if you’re considering the role yourself, check out our eBook: The Future CCO , for firsthand advice from industry leaders on what it takes to become a Chief Customer Officer. . 1) Yamini Rangan, (First) Chief Customer Officer, HubSpot . Yamini joins HubSpot from Dropbox where she was their Chief Customer Officer.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

ChurnZero

MARCH 3, 2020

While the majority of the attendee base are CEOs and C-level Marketing and Sales roles, Customer Success professionals make up 10% of the audience, and they have a track of sessions dedicated to the practice. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

MARCH 13, 2020

Looking at the inverse, if you use QBRs as a customer PIP to bring up past issues, you’ve waited too long. Proactive course-correction fuels customer retention. At ChurnZero, here are a few customer events that we track and act on immediately : Negative (red-flag) events: Data exports. Register now!

Metrics 59

Metrics Consulting Consulting Coaching 59

SmartKarrot

JULY 16, 2020

And that is why it is recommended to approach client retention by using behavioral segmentation to identify which users are doing good and which users, are unfortunately on the verge of churning out. Key Retention Metrics. Customer retention rate. Simply put, it is a measure of how effective your retention strategies are.

SaaS 10

SaaS Metrics Customer retention Upselling 10