Solvvy

JUNE 17, 2021

Scribd’s platform offers access to the best ebooks, audiobooks, magazine articles, documents, and more for over a million people around the world. Premium Service for Premium Customers. Automation and personalization also serve an important role in retention, sales enablement, and upsell opportunities.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

Kapta Customer Success

OCTOBER 2, 2017

The terms Key Account Management and Customer Success are often used interchangeably within organizations. Key Account Management Versus Customer Success. The goals of both Key Account Management and customer success are to retain and build relationships with customers. Relevant Industries.

Accountability 40

Accountability Management B2C Upselling 40

ChurnZero

JANUARY 10, 2022

SaaS customer onboarding makes or breaks your customer retention. It has a long-lasting impact on your customer and deep ties to their likelihood to churn. For this reason, unlocking the optimal SaaS customer onboarding experience is invaluable. Manage Customer Outreach After Onboarding.

Best practices 98

Best practices SaaS Metrics Sales 98

JustCall

MARCH 9, 2023

Customer service is important for several reasons: Improved customer satisfaction and more sales: Good customer service helps build customer satisfaction and loyalty, which can lead to repeat business and positive word-of-mouth referrals. A mere 5% increase in customer retention can boost profits by more than 25%!

Customer Service 40

Customer Service Customer retention Upselling Advertising 40

Playvox

SEPTEMBER 30, 2022

Your Customer Service Team Matters. Lilith Antunovic , customer experience manager at Rentman , found herself experiencing this issue throughout her career — so she set out to change the view of customer service teams within the community. Your team also builds revenue through cross-selling and upselling.

Customer Support 67

Customer Support Contact Center Upselling Customer centricity 67

ChurnZero

DECEMBER 14, 2018

Each partner works directly with two team members — a Partner Success Associate, who specializes in project management, and a Partner Success Lead, who specializes in strategy/renewals. The Student Success Manager executes on customization requirements, and specializes in meeting the needs of our platform users.

Upselling 45

Upselling Best practices Education Customer retention 45

ClientSuccess

NOVEMBER 26, 2018

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. Customer marketing if done right can have a positive impact on retention.

Marketing 56

Marketing Upselling SaaS Customer retention 56

ChurnZero

DECEMBER 20, 2019

Customer results will sell, not features. The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. Making customers happy is no longer good enough. . . CS and Product work lockstep to meet customer needs and wants. .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

ChurnZero

SEPTEMBER 16, 2021

9 Customer Retention Strategies for SaaS. Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. If you want to throw more fire behind your customer retention strategies , keep reading for some tips and tricks to keep them going strong.

Customer retention 52

Customer retention SaaS Education Feedback 52

SmartKarrot

MARCH 2, 2022

HubSpot offers exclusive content in form of ebooks, webinars, etc, in exchange for contact information. It drives user engagement, boosts conversions, and improves customer retention. Through its emails, the platform offers insights into its customer’s behavior tools to boost conversions, engagement, and retention.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

JULY 16, 2020

And that is why it is recommended to approach client retention by using behavioral segmentation to identify which users are doing good and which users, are unfortunately on the verge of churning out. Key Retention Metrics. Customer retention rate. Simply put, it is a measure of how effective your retention strategies are.

SaaS 10

SaaS Metrics Customer retention Upselling 10

Babelforce

JANUARY 7, 2021

Let’s start by getting on the same page – what exactly is Customer Lifetime Value? In this post: What is Customer Lifetime Value? 4 strategies to increase your CLV Your (free) eBook on contact center automation. What is Customer Lifetime Value? They ask for detail later on, once the customer is embedded. #3

Upselling 52

Upselling Airlines Contact Center Customer retention 52