Fonolo
NOVEMBER 7, 2018
Gamification is endlessly useful for engaging and training new employees, as well as for boosting agent morale and staff engagement. Meeting the Industry Standard of Service Level. This sounds too good to be true, yes, but it is very real , and worth reading up on. Solid Strategy. Call Center 101: The Golden Rules of SLAs.
Fonolo
OCTOBER 30, 2018
Customer service and call center agents are certainly feeling the effects of this power: They are working harder than ever to successfully meet customer demands to earn rave reviews rather than damaging social media rants from customers. Meeting the Industry Standard of Service Level. Plus so Much More!
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Fonolo
JUNE 9, 2020
Is your contact center providing the best customer experience possible? After all, these are the people who connect with dozens of your customers each day and support them with any issues or challenges they may have. A high FCR is a great sign that your agents are knowledgeable and fully-empowered to help your customers.
Outsource Consultants
AUGUST 9, 2021
Meanwhile, forcing employees to do more and more without relief creates lower employee morale, lower operational efficiency, and (ultimately) creates lower customer satisfaction and loyalty. Customers have increasingly high expectations at every stage of the journey, from the first engagement to the final conversion point. .
Fonolo
OCTOBER 3, 2018
As much as we’d like to have faith in humanity, and customers are entitled to feeling frustrated when ignored or delayed, call centers grapple with constant inappropriate and abusive calls on a daily basis. Meeting the Industry Standard of Service Level. Call Center 101: The Golden Rules of SLAs. What’s Inside: SLAs in Nutshell.
SharpenCX
JULY 28, 2021
Low pay ruins the call center experience (and business results) with: Poor performance Low morale Absenteeism Higher attrition (and the costs that go with it). And, when we feel underpaid as an employee, it’s bound to affect our morale and loyalty to our workplace. The list goes on. Undervalued? Fearful about job security?
NobelBiz
MARCH 5, 2024
Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? Strategy : Utilize industry reports and benchmarking studies to gauge your performance against peers.
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