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8 Vital Lessons from an Award-winning Supervisor

CX Global Media

The unfortunate industry standard has been that an immense burden is placed on individual supervisors to find their own way to success – quickly.” – Click to Tweet. Thankfully, Adrianna had the rare internal strength to do just that. .” – Click to Tweet.

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Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

CSM Magazine

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

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Incredible Marketing Campaigns to Boost Customer Service

Fonolo

This can place a great deal of pressure on call center agents, so companies must find ways to keep their morale high. Meeting the Industry Standard of Service Level. So, how can companies make the most of these emerging trends in marketing? Call Center 101: The Golden Rules of SLAs. What’s Inside: SLAs in Nutshell.

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What’s Holding Back the Contact Center Industry?

Fonolo

Unfortunately, some contact centers still insist on a no-hangup rule (agents are penalized for ending a call) in order to improve or sustain metrics; and they do not offer moral or psychological support to front-line agents who live through some horrific experiences on the job. Meeting the Industry Standard of Service Level.

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The Benefits of Working with a Reliable Staffing Agency

CSM Magazine

Because of the nature of the work they do, employees of staffing agencies typically have a deeper awareness of industry standards, recruiting processes, and trends in the workplace. When compared to the low rates offered by staffing agencies, professional recruiters and HR specialists simply are unable to compete.

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How to Improve Contact Center Agent Performance

Fonolo

Gathering feedback from customers has become an industry standard for contact centers. This is great for team morale and lets them know what they’re doing well so they can continue the trend. TIP: When implementing new processes or standards, ensure that expectations are clear among your agents. Customer Satisfaction.

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The Best Growth Opportunity in 2021: Outsourcing

Outsource Consultants

Meanwhile, forcing employees to do more and more without relief creates lower employee morale, lower operational efficiency, and (ultimately) creates lower customer satisfaction and loyalty. But both processes are untenable from a business perspective, as overpaying stifles the businesses’ ability to grow. Higher NPS/CSAT.