CX Global Media
OCTOBER 22, 2018
For many, managing morale and employee engagement in a contact center is a complete mystery. Regardless of how lost you feel now, join Joachim “Joe” Rogers, Senior Director of Customer Care Center for Coca-Cola Bottling Co. Attend and learn how to get and keep employees engaged and wanting to work for you.
Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
MAY 27, 2020
Maximizing the value your employees derive from their roles within your organization on a daily basis – satisfaction, engagement , accomplishment, community and more – has the potential to build loyalty among your workforce in ways higher wages never could AND benefit your business’s bottom line. Keep employee data analysis consistent.
Fonolo
AUGUST 17, 2021
To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.
ijgolding
DECEMBER 14, 2016
Do your people ‘make’ your Customer Experience’? John was not using his people in this case to win more business – he was acknowledging how his people make his business and their Customer Experience. Do your people ‘make’ your Customer Experience?
Taylor Reach Group
AUGUST 29, 2017
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Digital Customer Experience Strategy Summit – September 19 -20. Engage 360 – 2017 – September 25-28. By: Sarah Hill – Stapley.
SharpenCX
JUNE 28, 2023
The best way to gather this data is through customer feedback surveys. Gartner recommends KPIs across five categories of employee engagement; quality operations; customer satisfaction; loyalty, churn, and retention; and advocacy brand reputation. These certainly aren’t the only call center metrics you can gather.
Expert insights. Personalized for you.
45 
Let's personalize your content