Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 ROI on Customer Service–New Research from the Economist Intelligence Unit.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

Beyond Philosophy

SEPTEMBER 25, 2017

But in other contexts, it’s impossible to make real improvements in Customer Experience without taking customer emotions into account. This is especially useful when customers don’t behave the way a company thinks they should be behaving. Learn how Customers really make decisions that can’t be seen with your data.

Big data 284

Big data Journey mapping Consulting Consulting 284

CX Global Media

MAY 11, 2020

This is because there is a possibility of convenience, efficiency, and effectiveness with using AI when interacting with customers. Excellent customer service and support experiences are a critical driver in the survivability of your business. Customer Attitudes Towards AI.

Contact Center 194

Contact Center Technology Customer centricity Customer emotions 194

Uniphore

OCTOBER 4, 2021

The COVID-19 crisis has created intense challenges for customers, customer service and support operations, and agents.

Chatbots 40

Chatbots Call Center Customer emotions Contact Center 40

NICE inContact

OCTOBER 10, 2019

Here are some of the most revealing statistics on customer experience and customer retention. YoY increase in customer retention, while those without one only see a change of 2.9% Most brands now think about customer experience as a series of individual exchanges when a customer purchases and/or complains.

Customer retention 70

Customer retention Customer Experience Customer emotions Contact Center 70

Enghouse Interactive

APRIL 30, 2021

The last twelve months have been difficult for everyone working in customer service. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff? EI underpins many of the broader skills required in the contact centre – as shown by a poll on the webinar.

Analytics 55

Analytics Customer emotions Employee engagement Chatbots 55

Vonage

MARCH 27, 2018

And how can other businesses follow suit to successfully harness the power of emotion in their customer experience strategies? So, instead of just simply changing the address, the agent might also offer to overnight ship a checkbook with the updated address to the customer. Here’s a summary of what we learned. .

Banking 91

Banking Coaching Government Analytics 91

Beyond Philosophy

JULY 16, 2015

Happiness Exploded: There’s More to Positive Emotions Than You Think. Join us at our webinar , “ Ricoh Case Study: How We Moved Our Loyalty Score by 34 Points in 30 months ” to learn from CEO Glenn Laverty how their focus on a customer-centric approach improved their Net Promoter Score by 34-points and grew their business 115%.

Customer centricity 337

Customer centricity Personalization Customer emotions Marketing 337

JustCall

MAY 14, 2020

While explaining your product features talk about how their investment in your product or service will bring them maximum success. Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. Shorten your average response time for a better quality customer service.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

While explaining your product features talk about how their investment in your product or service will bring them maximum success. Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. Shorten your average response time for a better quality customer service.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Beyond Philosophy

DECEMBER 22, 2015

Research reports, presentation content through online sites such as LinkedIn-owned SlideShare (which gets close to 60 million visitors a month and has over 15 million registered users), and virtual conferences and webinars have seen significant increase in application.

Marketing 231

Marketing Engineering Consulting Consulting 231

Vonage

MARCH 26, 2018

Emotionally connected customers are more than twice as valuable as highly satisfied customers (The New Science of Customer Emotions HBR 2015). 63% of people said they are more likely to buy from a brand or customer service agent they had a positive emotional connection towards. Practical ways forward.

Customer emotions 53

Customer emotions Coaching Self service Analytics 53

JivoChat

JULY 21, 2021

What’s the Difference Between Customer Service and Customer Relations? Customer service and customer relations both involve making connections with consumers. In fact, customer service can even be a type of customer relation. What Are Some Examples of Customer Relations?

Chatbots 52

Chatbots B2C CRM Customer retention 52

Avaya

JUNE 18, 2018

Watch our webinar “How Your Contact Center Can Help You Comply with the New General Data Protection Regulation” to learn more about using Avaya Workforce Optimization to support your GDPR initiatives. Quality assurance has never been more important—and providing world-class customer service starts and ends with agent performance.

Quality management 40

Quality management Analytics Coaching Contact Center 40

Help Scout

FEBRUARY 18, 2019

But today’s support professionals need a specific type of reading skill to comprehend customers’ often confusing and emotional incoming emails in the high-pressure, high-production contact center environment. Specifically, customer service agents need analytical reading skills. Watch my analytical reading webinar.

Analytics 40

Analytics Coaching Engineering Contact Center 40