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How To Use Your Customer’s Emotions to Get What You Want

Beyond Philosophy

The idea I often share is that customer emotions influence over half of your Customer Experience. However, just knowing customers are emotional doesn’t help your business….unless How your customers feel about your experience is the most significant factor to your Customer Experience success.

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Exposed: The 7 Questions Everyone Should Be Asking

Beyond Philosophy

In a webinar last Thursday, I revealed our seven strategic questions we developed over the past 15 years that can help you address your customersemotional needs. They include: What is the Customer Experience you are trying to deliver? Our first question helps you develop your Customer Experience program.

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Are You Ignoring a Key Part of Your Digital Experience?

Beyond Philosophy

This is not unusual—our research shows that more than 50 percent of a customer’s experience is based on emotions. We discussed this in detail when I hosted the first in a series of webinars for Freshworks, How Consumer Emotions Impact Customer Loyalty. To Improve the Digital Experience, You Can’t Ignore Emotions.

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The Remarkable Effect Facial Recognition Can Have on Your CX

Beyond Philosophy

Now, machines are developing emotional intelligence as well. The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast.

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Customers Are Irrational!

Speaker: Colin Shaw, Founder & CEO, Beyond Philosophy

To move your Customer Experience to the next level you need to move your thinking to the next level. By the end of this webinar, you will know: How to move your Customer experience to the next level. How to design into your Customer Experience. How to use psychology to enhance your Customer experience.

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Music: A Marketing Tool

Beyond Philosophy

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

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How to Get People to Do What You Want

Beyond Philosophy

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples. Read more about the book and register for the webinar, here.

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Developing Agent Empathy Through Emotional Intelligence

Speaker: Dave Seaton CCXP, Founder & Principal at Seaton CX

This webinar will cover: Why it’s important for contact centers to understand and practice customer empathy. How to use Emotional Intelligence to recognize and respond to customer emotions. How to coach agents to improve their Emotional Intelligence and empathy skills.