RapportBoost

DECEMBER 10, 2018

Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. And I do think that there are some values there, but it is just really shallow in it of itself, that whole concept of gamification; which is just simply applying game mechanics to everyday work.

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Playvox

APRIL 25, 2023

Here are some ideas: Incorporate gamification into your agent training and professional development program. Ask for immediate feedback to gauge satisfaction via an online survey or a 1:1 call or chat. Document the feedback. Leverage analytics to measure success and effectiveness against key contact center KPIs.

Contact Center 79

Contact Center Contact center software Gamification Feedback 79

NobelBiz

APRIL 18, 2023

. – Bob Furniss, Senior Director, Global Salesforce at Slalom Gamification : Incorporate gamification techniques, such as point systems, badges, and leaderboards, to motivate agents and make learning fun. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

ijgolding

NOVEMBER 23, 2018

If I am to be completely honest, Voice of the Customer (VOC) measurement is being practised so badly, many are conning themselves into believing they are doing a wonderful job in the eyes of the customer – when the reality could not be further from the truth. Gamification. Organisational silos. Lack of capability.

Banking 83

Banking Gamification Customer centricity Personalization 83

Balto

SEPTEMBER 12, 2023

In this guide, we delve into the driving factors behind customer experience evolution, how you can develop a customer-centric culture, make the most out of emerging AI (Artificial Intelligence) tech, and maintain customer trust and loyalty. This approach has worked in the past, but today, it’s far from being sufficient.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Noble Systems

OCTOBER 17, 2019

But the rewards to your customers and your business are undeniable. So are the costs to businesses that choose not to focus on customer-centricity and continual improvement of the customer experience. Most would prefer to have their questions answered and issues resolved without ever having to talk to a human.

Self service 57

Self service Gamification Contact Center Interactive Voice Response 57

Noble Systems

MARCH 19, 2021

Advanced call center features can help your SMB grow with the ability to manage a variety of programs, including marketing, lead generation and sales, customer service, helpdesk support, collections, surveys, and more. Gamification is the latest player on the WEM field, and it’s quickly becoming an MVP in the employee engagement arena.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

JivoChat

JULY 27, 2021

Call them out on social media, or highlight them in a customer success story or testimonial. This will help customers feel like they’re a significant part of your company, and help give a more personalized, customer-centric appeal to your marketing materials. Highlight how real-life customers use your products.

Gamification 52

Gamification Chatbots Sales Feedback 52

ProProfs Blog

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

OctopusTech

SEPTEMBER 29, 2022

Representatives will accurately listen to your customers and assist them by providing chatbot and live chat services to solve their problems faster and provide instant support. An app for consumer service makes your business customer-centric and lets your company grow on a large scale by satisfying the needs of the audience.

Customer Service 62

Customer Service CRM Self service Analytics 62

Playvox

APRIL 27, 2023

This is the three-step approach we’ve seen work most effectively to maintain and grow service quality for long-term customer loyalty. Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

CrazyCall

JULY 4, 2019

The best way to be accessible is to monitor and survey your customers (and customer service teams) and find out what are their favorite ways of getting in touch with your company. Remember, that your customer service should never be about your company and always about the customer.

Customer Service 66

Customer Service Interactive Voice Response Metrics Gamification 66

ClearAction

NOVEMBER 21, 2015

Internal-oriented or customer-oriented criteria for promotions? Survey-based or behavior-based performance evaluation? Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn. This is often a matter of the way things are structured: Recognizing individuals vs. teams? What erodes trust?

Customer Experience 67

Customer Experience Morale Journey mapping Gamification 67