Customer centricity Customer emotions Education Sales 
Beyond Philosophy
MAY 23, 2024
You can tell a lot about an organization’s sophistication regarding customer centricity based on how it assesses the quality assurance of a call center. Listening to calls and talking to agents reveals what’s happening daily and is far more relevant regarding an organization’s true Customer Experience.
ProProfs Blog
MARCH 28, 2019
Even though you have the best products the industry has to offer, your sales aren’t increasing. If you’re facing this problem, a common reason for this outcome is the marketing message that fails to resonate with potential customers. The only way to do this, obviously, is customer-centric copywriting. Be Empathetic.
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Lumoa
FEBRUARY 6, 2018
Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Customers are being educated about customer experience by providers and fellow customers, and as employees within provider organizations.
Lumoa
OCTOBER 24, 2023
Understanding emotions and what triggers them is at the core of every customer experience strategy. The Nine Factors of Happiness Happiness in customer experience is not limited to just the customers. Turn milestones into moments of celebration, and share the joy with customers to spread happiness all around.
Lumoa
OCTOBER 31, 2018
Never underestimate the customers expectation in CX. Once the customer had a positive CX, it will set a new benchmark. It will also be thrilling to see how UX, customer centricity and empathy will be connected to the field of AI. Also, companies really need to transform their structures to reflect customer centricity.
Beyond Philosophy
JUNE 17, 2015
He’s reflecting the new dynamics of consumer decision-making in which push marketing has long since given way to social, educational, story-telling, and gaming/involvement content. In other words, consumers may shift back and forth from marketing to sales – and at their individual, emotionally driven whim.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Customer-Centricity Customer centricity refers to customer-oriented culture in the company.
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