CustomerSuccessBox

JUNE 24, 2022

It’s an effective way to predict how likely users are to stick with your brand and eventually give signals for renewals and lead to customer advocacy. And it is much easier to retain existing customers than to find new customers. Upselling the right way. Check out SaaS upsell strategies.

Upselling 52

Upselling SaaS Customer advocacy Metrics 52

Nicereply

FEBRUARY 2, 2024

You can use the insights to understand your customers and find ways to serve them better. While customer success focuses on the end result of the customer journey—helping users find value in your product, customer experience strategies focus on the broader customer journey.

Education 59

Education Accountability Customer retention Journey mapping 59

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

NOVEMBER 15, 2021

Develop customer relationships, ensuring customer adoption and growth ensuring they are using the solution to achieve full business value. Partner with the internal Celtra team members (Product Management, Engineering, Solutions) to align your activities with the customer’s business case and strategy.

Real estate 19

Real estate Inbound sales Upselling Customer advocacy 19

SmartKarrot

NOVEMBER 22, 2022

Consistently meet targets for customer satisfaction, issue resolution, cross/up-sell, and the economics of customer care organization. Build an engine for positive team growth across recruiting, training, management, and operations. and Customer Advocacy. Apply here: [link]. Apply here: [link].

Best practices 19

Best practices Customer advocacy Government Upselling 19

SmartKarrot

JUNE 16, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: Affinity.co As a Customer Success Manager, you will own a book of Affinity’s largest and most strategic customers, and drive renewals and upsells for these accounts. Apply here: [link].

Customer advocacy 15

Customer advocacy Best practices Government Upselling 15

SmartKarrot

JANUARY 28, 2021

Monitor a set of portfolio KPIs to alert yourself and the team to the potential risk for churn and opportunities for upsell. Partner with Product, Sales, and Engineering, contributing to the product roadmap as the voice of the customer. Develop a strong understanding of the technology to effectively assist the customers.

Upselling 10

Upselling Customer advocacy Enterprise Accountability 10