security-and-compliance 
Global Response
MARCH 27, 2024
An effective call center script balances consistent service quality with personalized customer interactions. The script should serve as a guide rather than a rigid framework. While customer service scripts are incredibly useful and beneficial, they can also be challenging to create. This helps diagnose the issue quickly.
JustCall
APRIL 3, 2024
Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads. It minimizes the manual dialing nightmare for sales and lead generation teams. This helps you expand your business and get clients overseas.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
MARCH 14, 2023
Therefore, compliance is critical to maintain a healthy and sustainable business. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. For debt collection agencies, following compliance is of very crucial essence.
Callminer
APRIL 23, 2019
PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). However, in order to be compliant with the PCI DSS, the CV2 security number on the back of most credit cards must not be included in audio or transcribed conversations.
Hodusoft
MAY 10, 2024
A Comprehensive Guide to Virtual Call Center and Contact Centers Even though virtual call centers and contact centers have been around for quite some time, they have gained widespread popularity in the last four to five years only. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.
NobelBiz
JUNE 5, 2023
When effectively executed, it can boost sales, increase profits, and lead to significant business growth. According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. Inbound lead generation includes blogging, SEO, social media, PPC.
Noble Systems
APRIL 21, 2020
Most call centers need a range of tools to manage customer contacts, from inbound contacts for customer service and support to outbound calls for activities such as sales or collections. A call center is a centralized site that is equipped to manage a large volume of customer contacts – both incoming and outgoing – for an organization.
Expert insights. Personalized for you.
62 
Let's personalize your content