Calltools
OCTOBER 19, 2022
Add notes to your CRM or contact center software during and after each call. Upsell and cross-sell products to increase holiday contact center revenue. Implement Gamification Dashboards. Gamification is a fun and interactive way to set milestones for agents during the holiday period. Utilize Remote Employees.
JustCall
MARCH 6, 2023
Over time, this leads to retention, upselling and overall brand satisfaction. Aspects of gamification can be used to make the agents want to move ahead to higher performance levels. Or the need for upselling could be uppermost. It is the performance of agents that leads to effective and efficient call center functioning.
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Balto
JUNE 12, 2023
The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%), and bringing up the rear were none of the above (5.71%), and gamification tools (9.43%). One of the questions we asked them was which tools and strategies they were using to generate more efficiencies.
JivoChat
JUNE 8, 2021
Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.
Playvox
APRIL 27, 2023
Gamification: Sometimes Work Can Be Fun And Games Contact center gamification includes a wide variety of strategies and programs designed to introduce friendly competition, social recognition, and a sense of progression into the day-to-day activities of your agents. The gamification software Kahoot!,
ChurnZero
JULY 12, 2019
Success is linked to renewals, upselling opportunities, account expansion, and advocacy. Think of utilities such as Google Analytics or your CRM solution. Two important components in gamification are surprise and delight. Proving value is linked to success. These four channels MUST outperform other sources of MRR.
JustCall
FEBRUARY 5, 2020
CRM – Manage your leads. We all are well aware of CRM or Customer Relationship Management, a software that rightly handles your leads and customers. But before opting for any CRM, evaluate your objectives. Talk with managers of every department those who would be using the CRM. contact management.
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