Remove call center software Remove CRM Remove Gamification Remove Upselling
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Improving Sales & Support Initiatives in the Financial Services Industry

aircall

Upselling, cross-selling, and social selling. Financial service providers that are proactive in making outbound calls demonstrate that they’re actively managing their customers’ accounts. Merge call information with calendars and CRM systems to proactively reach out to customers at regular intervals and strengthen relationships.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

Would the solution benefit from a unified CRM? How often do agents need to call or e-mail the solution to complete a task? You can detail your costs as follows: Technology Costs : What platforms have you acquired or leased for your contact center solution. How many steps do agents have to do to process a customer?