CRM Customer Service Customer Support Transportation 
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
Comm100
FEBRUARY 15, 2022
It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. But the recent pivot toward on-demand services has paid dividends for those companies that have adopted this economic model.
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TeamSupport
SEPTEMBER 21, 2018
Everyone can relate to stories of sitting on hold seemingly forever just to ask a customer support agent a simple question. More companies are incorporating artificial intelligence (AI) into their customer support teams to improve relationships. Fortunately, this process doesn’t need to continue in the future.
ViiBE Blog
AUGUST 17, 2021
What is the purpose of customer experience management? Customer experience. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Customer experience management (CEM) stands for efforts organizations takes to make the customer experience and customer journey as seamless and resolute as possible.
Nicereply
FEBRUARY 29, 2024
Here are 11 tactics to enhance how you interact with your customers and eventually create an impressive customer experience workflow that will transcend into business. 11 Proven Tactics to Improve Customer Experience for Your Brand 1. Your goal is to remove the bottlenecks to improve customer experience.
Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.
ViiBE Blog
AUGUST 2, 2021
What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. But how does CRM integration work and how useful can it be for your business? How CRM integrations strengthen your call center.
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