Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. As a leader in outsourced customer service solutions, the customer care specialists at Vcare voted on fifty of the top thought leaders in our space.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

CSM Magazine

JUNE 17, 2020

The release is currently live in production with more than 100 clients globally who are using the platform to allow sales, marketing, and service agents to collaborate with customers in ways that were not previously possible. Vee24 is an intelligent, conversational, multi-experience platform for customer-centric teams.

Automotive 52

Automotive Banking Healthcare Chatbots 52

CSM Magazine

AUGUST 14, 2020

In today’s irregular world you need to make sure your customers are loyal to your brand. Anastasia Tatsenko, Head of Sales and Customer Success at NetHunt CRM explains. In the regular world, obtaining customer loyalty is an important goal for any business to achieve. The formula is simple. Stats please!

CRM 85

CRM Customer retention Feedback Sales 85

JustCall

APRIL 27, 2020

despite its strong and adept team, was losing its customers to bigger firms in the area. Few companies in the industry were using cloud-based phone systems. The CEO of the Utah-based insurance company said: “ We had apprehensions about customer calls going unanswered during the number porting process.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

Dialer 360

JUNE 22, 2023

The inbound call center handles customer service calls. In this type of call center, a team of customer support representatives answer calls from customers and actively listen their queries. Outbound call center makes sales calls as well as telemarketing calls to sell services.

Call Center 39

Call Center Telecommunications Interactive Voice Response outsourcing 39

JustCall

APRIL 27, 2020

Few companies in the industry were using cloud-based phone systems. However, with JustCall’s quick and easy number porting, switching to the cloud phone system ensured that there were no disruptions in the customer service and sales operations. Developing a customer-centric contact strategy was the main goal.

Interactive Voice Response 52

Interactive Voice Response CRM Average Handle Time Sales 52

Vistio

MAY 28, 2022

It was a B2B SaaS company serving the healthcare space. They acquired us and I learned a ton under that organization about how to be just incredibly customer-centric in everything we do. There are a lot of terms floating around to define our industry and what customer experience is. I was employee number 10.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52