Balto

DECEMBER 4, 2023

This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. Every contact center has the capability to add value to their company through customer acquisition. Get Clear on the Goal and Mission of Your Contact Center First, define what you’re trying to accomplish in your contact center.

Contact Center 52

Contact Center Scripts Gamification Multichannel 52

NobelBiz

JANUARY 10, 2022

Here are 10 CRM key performance indicators that may be calculated and assessed using your data and contact center technologies. They are meant to assist your contact center in improving your CRM practice when combined with the KPIs that are unique to your business.

CRM 52

CRM Contact Center Contact center software contact center solutions 52

COPC

FEBRUARY 15, 2023

Webinar: Service Journey Thinking Learn our comprehensive approach to helping brands improve customer satisfaction and loyalty throughout the service journey. Watch the Service Journey Thinking Webinar Understand Drivers & Expectations It is best first to understand what prompts customers to contact you.

Self service 85

Self service Interactive Voice Response Chatbots Benchmark 85

Playvox

APRIL 14, 2022

As businesses increasingly focus on customer experiences as a competitive differentiator, contact centers have taken center stage. Despite gains in self-service adoption, contact center agents are still central to providing consistently satisfying CX. What do we mean by gold standard service? Intraday Management.

Contact Center 78

Contact Center Abandon rate contact center workforce Multichannel 78

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Many of the unique webinar’s talking points are expanded here in this article. Struggling with an ever-decreasing contact rate became routine in the contact center space.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Avaya

MARCH 24, 2017

However, companies will find themselves in a stalemate if they limit the customer experience to the contact center. That’s right, the customer experience is NOT about the contact center. the contact center), but the entire organization as one living, breathing entity. In fact, it never was.

Contact Center 53

Contact Center Enterprise Banking Customer Experience 53

Fonolo

JANUARY 9, 2018

Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. Will Twilio use its unique position to give its in-house call center an advantage over all the other cloud call centers running on its platform? VPs & Directors of Contact Centers.

Call Center 65

Call Center Multichannel APIs Contact Center 65

NobelBiz

MAY 25, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.

call center software 98

call center software Call Center APIs Contact Center 98

inmoment

JULY 22, 2020

Customer retention lies at the heart of everything from customer experience (CX) strategies to contact center tactics. Multichannel Listening. Strategy #2: Multichannel Listening. Our webinar on this subject with experts Jim Katzman and David Van Brocklin is now available for you to view for free!

Multichannel 52

Multichannel Customer retention Feedback Contact Center 52

UJET

MARCH 22, 2021

When the pandemic first started, contact center operators were scrambling to support agents working from home. But, contact centers aren’t the only ones who scrambled and agents aren’t the only ones who have become remote. We accelerated multi-year digital transformation initiatives down into a couple of weeks.

Interactive Voice Response 82

Interactive Voice Response Virtual Agent Contact Center Self service 82

Balto

DECEMBER 5, 2022

Running a contact center in the healthcare space isn’t an easy task. However, call centers can find cost savings, efficiencies, and more when using modern software solutions. In this piece, we’ll provide you with insights into everything you need to know about healthcare contact center software.

call center software 52

call center software Healthcare Call Center Contact center software 52

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Call Center?

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Creative Virtual

DECEMBER 13, 2018

We also shared our annual blog post roundup ( Five Stars for Customer Service Week ) to kick off the week and released a brand new whitepaper, A Chatbot for Your Contact Center , which shares tips for selecting and implementing a conversational platform to support agents and provide an omnichannel customer experience.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

NobelBiz

JUNE 5, 2023

Outbound Lead Generation In a call center, outbound lead generation is typically achieved through direct communication with prospects, usually via telephone calls. Using the Right Contact Center Technology Technology plays a vital role in lead generation. Watch the free on-demand webinar here.

Call Center 52

Call Center Scripts CRM Contact Center 52

Avaya

JUNE 9, 2017

In our latest “Get Smart” webinar, Avaya Professional Services Managing Director Richard English explored how enterprises can bridge a digital gap by engaging in a Discovery Workshop. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success.

Enterprise 41

Enterprise Big data Analytics Customer Experience 41

Netomi

NOVEMBER 8, 2021

Hear how AI can improve the customer experience in this webinar featuring Greg Dreyfus from Zendesk. This customer-centric mindset turns customer service teams into revenue-generating machines by providing agents with tools that can increase contact center generated revenue by up to 10%. Knowledge Base. Ticket collaboration.

Chatbots 52

Chatbots Enterprise Self service CRM 52

Netomi

APRIL 7, 2022

A multichannel ticketing system that collects support tickets from various channels (such as email and social media), and organizes them in a single interface. Alone we are one, yet together we are stronger,” Alexandra da Silva Rodrigues, Radisson Hotel Group’s Strategical Advisor for Global Contact Centers, noted in a recent Netomi webinar.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

JustCall

MARCH 10, 2023

This brand provides contact center solutions, VoIP, and many other tools. UCaaS is a unified communications platform CCaaS is a contact center solution VoIP basically means using the internet to place calls Tabulated below are the subtle differences between these technologies that can help you choose better for your business.

voip 40

voip APIs contact center solutions Contact Center 40

Fonolo

SEPTEMBER 13, 2018

Now, this was a time before more efficient communications technologies existed; relative to today’s prolific multichannel customer service offerings, there was considerably less choice in the late fifties. . Webinar: The Impact of AI in Customer Experience. Who should attend: VPs & Directors of Contact Centers.

Multichannel 83

Multichannel Big data Contact Center Call Center 83