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The Enterprise Guide to Interactive Voice Response (IVR) Software


The Enterprise Guide to Interactive Voice Response (IVR) Software Modern day businesses require a reliable IVR system to succeed. Intuitive IVR software is critical to your bottom line and growing customer expectations. Intuitive IVR software is critical to your bottom line and growing customer expectations.

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What Is Interactive Voice Response (IVR) In A Call Center?


One thing that has remained constant for a long time is that users still prefer to solve their queries on a phone call rather than choosing any other medium and that’s where Interactive Voice Response comes in. Not sure if an IVR system is right for your business? What Is An Interactive Voice Response (IVR)?


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What is Interactive Voice Response (IVR): All You Need to Know


So, when a customer calls your support team, you need a defined system wherein the response time is faster, the average resolution time is shorter, and the backlog is minimum. IVR, or Interactive Voice Response, is a big piece of the puzzle to achieve these goals. What is IVR or Interactive Voice Response?

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Are Automation and AI the Same Thing in the Contact Center?


If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in about a month. However, understanding the differences between these technologies is crucial for any organization striving to optimize operations in its contact center.

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4 Ways AI-powered Virtual Agents Automate the Contact Center

Speaker: Tom Lewis, CEO of SmartAction

Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. How cloud-based AI automation integrates with every IVR / contact center platform.

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The Importance of IVR Performance Testing in Contact Centers


What Makes IVR Performance Testing interesting? Interactive Voice Response (IVR) systems are typically the first thing that a customer experiences when phoning a contact center. IVRs provide the customer with an initial greeting.

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What is an Interactive Voice Response (IVR) System?

Call Experts

Interactive voice response systems, commonly referred to as IVR systems , are phone-based call centers that connect callers and users through automated voice tree menus and other telephone features. What Is An Interactive Voice Response (IVR) System? How Does an IVR System Work?

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The Future of Contact Centers: What Technology Is Right for Your Customers?

Speaker: Laura Sikorski, Contact Center Consultant

Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Robust Contact Center software features that will enhance your operation.

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Artificial Intelligence in Cloud-Based Solutions

Speaker: Rick Nucci, Co-Founder & CEO of Guru

With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. November 6th, 2018 9:00 AM PST, 12:00 PM EST, 4:00 PM GMT.