CSM Magazine
MAY 22, 2024
Zenarate, a leading SaaS provider of AI-powered skill-based simulation training and development for customer-facing agents, has announced its showcase in Frost & Sullivan’s report, “Advancements in Contact Center Workforce Optimization-Global.”
Noble Systems
MARCH 18, 2021
Patients have been seeking a broader range of services and more personalized relationships with healthcare providers for some time. Many healthcare providers have yet to deliver. Those who can will be the ones to thrive in this ever-changing healthcare landscape. Healthcare Call Center Best Practices and Trends to Consider.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ConvergeOne
OCTOBER 11, 2022
One important part of customer experience is your contact center. Your contact center is your face to the customer, it is your brand, and most often it is where a relationship with your company takes place. What are the outcomes in a specific industry, like healthcare contact centers?
Fonolo
JUNE 17, 2021
Keeping your staff motivated and satisfied in their work is vital to contact center performance. That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged. How to Foster Agent Engagement in a Hybrid Contact Center. Call center work is tough.
TechSee
JUNE 25, 2019
Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Back office AI customer service technologies are especially relevant to assisting in workload management, agent productivity and high-level data analysis of contact center performance.
DMG Consulting
APRIL 16, 2019
Workforce Optimization Ushers in the Real-Time Contact Center. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. By Donna Fluss. who interact with them.
Noble Systems
APRIL 21, 2020
On the contrary, call center services are in high demand, and business continuity for call centers is becoming more important for economic and societal health. Contact center agents, considered essential critical infrastructure workers during COVID-19 by CISA , have always had a stressful job. Accurate scheduling is key.
Expert insights. Personalized for you.
52 
Let's personalize your content