Global Response

DECEMBER 23, 2022

Our favorite call center software platforms include: Five9 Genesys Zendesk LiveAgent Platforms can provide basic solutions with call center software —allowing agents to handle inbound and outbound voice calls—or can provide robust contact center solutions for omnichannel support with AI assistance, knowledge bases, and more.

Call Center 62

Call Center Interactive Voice Response call center software Contact Center 62

NobelBiz

MARCH 23, 2022

In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

TeleDirect

MARCH 12, 2018

The best real estate call centers aren’t just about taking incoming calls – they also help with outbound messaging and smart customer contact methods. TeleDirect’s outbound call center services are crucial for customer retention, telesales & upselling, surveys, feedback and more!

Real estate 94

Real estate outsourcing Call Center Business Process Outsourcing 94

Enghouse Interactive

OCTOBER 27, 2021

Organizations are increasingly revisiting their operational investments with a focus on improving the customer experience (CX), hoping to minimize churn, grow revenue, and better position upsell and cross-sell initiatives while resolving specific customer issues, and meeting emerging needs.

Upselling 83

Upselling Contact Center Analytics Surveys 83

NobelBiz

JULY 19, 2022

Call whispering has the following business applications: Sales teams: The automated call whisper feature can prompt salespeople to upsell a product, propose a service, or ask inquiries tailored to the caller’s locale or reason for calling.

Contact Center 52

Contact Center Contact center software Coaching Telecommunications 52

JustCall

APRIL 5, 2023

This allows more opportunities for your team to upsell and cross-sell to customers. Top 5 Customer Success Tools Every Business Must Use 1. A study found that companies that implemented a customer success program experienced double the number of customer interactions as compared to before.

Management 52

Management CRM Analytics Customer retention 52

EPIC Connections

SEPTEMBER 10, 2018

Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

NobelBiz

JULY 10, 2023

They can alert agents about the customer’s previous concerns, their preferences, and potential upsell opportunities. Enhanced Personalization in Call Centers AI allows call centers to analyze vast amounts of data to understand customer behavior, preferences, and needs.

Contact Center 40

Contact Center Call Center Interactive Voice Response Analytics 40

Fonolo

FEBRUARY 2, 2023

For example, agent might receive pop-ups on their screen with recommendations on how to upsell the customer or legal topics to avoid. Leading Software in Call Center Automation Now that you understand the power that comes with automating your call center, it’s time to explore the different solutions that can help you achieve just that.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

JustCall

MARCH 7, 2023

With multichannel contact center solutions, you can quickly connect with your customers through whichever channel they choose. Go for contact center solutions that offer native or third-party channel support for seamless integration of communication channels.

Multichannel 52

Multichannel Contact Center Interactive Voice Response contact center solutions 52

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities. Single-Sourced. Always Available.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66

SharpenCX

MAY 16, 2022

And it’s also great for creating opportunities to upsell and cross-sell your products and services. Click to See evaluate your Contact Center with SharpenCX’s Contact Center Checklist. Best Outbound Contact Center Solutions.

Contact Center 67

Contact Center Scripts Call Center call center software 67

Playvox

APRIL 27, 2023

That means not only better CX through every interaction but more opportunities for agents to upsell. When customer issues take multiple interactions to resolve, your contact center needs more agents, driving up the cost of operations.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Playvox

AUGUST 25, 2021

As in-person interactions with customers have largely been suspended during the pandemic, customer experience centers have evolved from simply offering reactive support to providing proactive customer engagement. In a digital-first world, customer experience centers have become the heart of modern businesses.

Management 57

Management Agent burnout Contact Center Coaching 57

NobelBiz

MAY 25, 2023

Increased Revenue Opportunities CDPs can increase revenue opportunities for call centers by providing more accurate and detailed customer profiles, which can help businesses identify new sales and upsell opportunities. 3 Omnichannel Support Today’s customers expect a seamless experience across multiple communication channels.

call center software 98

call center software Call Center APIs Contact Center 98

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. The solution? Integrating your contact center solution with other systems, such as your CRM, provides your agents access to all of the information they need to operate efficiently.

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52

Upstream Works

OCTOBER 3, 2018

A quick glance at the order history and that agent now has the power to be proactive with an upsell, and the power to personalize the entire experience so that customer feels valued. Shared insights enable every customer interaction to be more personalized, with more timely offers.

Upselling 60

Upselling Advertising contact center solutions Enterprise 60

8x8

DECEMBER 3, 2018

Lenox made this discovery because they have robust contact center analytics that give real-time notification of trouble areas so issues can be immediately rectified. On Cyber Monday, Lenox was able to maintain an excellent customer experience in spite of the high call and chat volumes, ensuring all customers had a good experience.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

Dialer 360

OCTOBER 12, 2018

This doesn’t only increase customer satisfaction also deliver improvements in upselling and cross-sell opportunities. Transfer to cloud-based, Omni-channel CCaaS solution essentially mirrors. One of the best advantage, a cloud contact center solution. Significant Cost Savings.

Call Center 20

Call Center Contact Center Cloud contact Abandon Call 20