Global Response
DECEMBER 23, 2022
Our favorite call center software platforms include: Five9 Genesys Zendesk LiveAgent Platforms can provide basic solutions with call center software —allowing agents to handle inbound and outbound voice calls—or can provide robust contact center solutions for omnichannel support with AI assistance, knowledge bases, and more.
Hodusoft
MARCH 8, 2019
If they do, they can conduct cold calls or just send SMS with offers to existing customers and upsell or cross sell. Of more interest is skill based mapping tied to IVR in the contact center software. Today’s contact center solutions usually have Unified Communications layered on.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Global Response
JULY 17, 2023
When you’re managing your call center internally, you need to purchase and manage: telephony systems VoIP softphone, IVR systems and auto-dialers call recording and QA software physical hardware and servers CRM databases office / storage space workforce management software physical equipment like laptops and headsets and more!
NobelBiz
JULY 10, 2023
They can alert agents about the customer’s previous concerns, their preferences, and potential upsell opportunities. Enhanced Personalization in Call Centers AI allows call centers to analyze vast amounts of data to understand customer behavior, preferences, and needs.
NobelBiz
MARCH 23, 2022
In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution?
EPIC Connections
SEPTEMBER 10, 2018
Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company.
Enghouse Interactive
OCTOBER 27, 2021
Organizations are increasingly revisiting their operational investments with a focus on improving the customer experience (CX), hoping to minimize churn, grow revenue, and better position upsell and cross-sell initiatives while resolving specific customer issues, and meeting emerging needs.
Expert insights. Personalized for you.
62 
Let's personalize your content