3CLogic
DECEMBER 1, 2022
According to a recent survey of more than 300 IT decision-makers, 90% of respondents said phone is still a primary communication method at their organization, regardless of company size. Of the respondents surveyed: 28% want to record and store calls on demand. 23% want transcribed visual voicemail solutions.
AWS Machine Learning
MARCH 31, 2023
The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. per contact, while self-service channels cost about $0.10 This would eliminate hold times and ensure that callers receive fast responses.
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Cisco - Contact Center
AUGUST 3, 2020
Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. Webex Contact Center enabled us to provide and respond to the immediate needs of the business, while maintaining social distancing and work from home.
Avaya
JUNE 24, 2019
Additionally, an Avaya research study conducted by Vanson Bourne finds that 93% of global organizations surveyed identify AI as one of the most important technologies for their contact center, and that 85% will need to look for more third-party support in order to get the most out of AI. We extended collaboration with Avaya A.I.
3CLogic
MAY 26, 2022
Effective customer experience management empowers your virtual agents to support each customer as an individual. Before researching potential contact center solutions, engage in customer journey mapping to understand the inherent needs of your unique customer base. Do you have customer service survey results?
VocalCom
JULY 2, 2020
Both cases require emotionally intelligent ‘super-agents’ who can make the right contact, solve problems and deliver exceptional service,” said Adam Walton, COO at CallMiner. The rise of the ‘Super-Agent’. Want to know more about the evolution of contact centers ?
Playvox
JANUARY 13, 2022
As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . The right solutions can help organizations successfully adapt to new and existing contact center trends.
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