contact center solutions Interactive Voice Response Surveys Virtual Agent 
3CLogic
DECEMBER 1, 2022
According to a recent survey of more than 300 IT decision-makers, 90% of respondents said phone is still a primary communication method at their organization, regardless of company size. While it’s clear that voice as a communication channel is not going anywhere, the need to modernize legacy phone systems is growing.
3CLogic
MAY 26, 2022
Integrative customer experience technologies such as SMS, Voice, and conversational AI will allow you to keep up with new consumer expectations. Effective customer experience management empowers your virtual agents to support each customer as an individual. Are they interacting with you on social media?
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Playvox
JANUARY 13, 2022
As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . The right solutions can help organizations successfully adapt to new and existing contact center trends.
DMG Consulting
DECEMBER 11, 2019
The vendors are offering out-of-the-box interfaces to make it easier to integrate cloud-based solutions with all types of contact center applications. The cloud-based delivery model is the future of contact center solutions,” said Donna Fluss, President of DMG Consulting LLC.
DMG Consulting
MAY 25, 2018
This inaugural knowledge management (KM) report covers all aspects of this resurgent IT sector, which is attracting a great deal of interest because of the digital transformation and growing interest in incorporating artificial intelligence (AI) functionality into contact center solutions. million in 2016 to$1,655.3
DMG Consulting
MARCH 31, 2019
The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities. For more information, visit www.dmgconsult.com. # # #.
3CLogic
SEPTEMBER 28, 2022
Accenture found that half of the patients they surveyed believe “a bad digital experience with a healthcare provider ruins the entire experience with that provider — and 39% believe a good digital interaction has a major influence on the patient experience,” underlying the need for high-quality digital healthcare services.
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